Job Information
AECOM Traffic Monitoring Operator Supervisor in Lansing, Michigan
Company Description
Work with Us. Change the World.
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
Job Description
AECOM is seeking a Traffic Monitoring Operator Supervisor to be based in Lansing, MI.
Job Summary
The Traffic Monitoring Operator Supervisor have day-to-day oversight of control room activities, scheduling, and operations tasks, with the responsibility of general organization of control room activities and keeping appropriate personnel informed to facilitate the smooth and balanced operation of the control room. The shift supervisor plays a proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping the Program Manager and Control Room Manager well informed with up-to-date reports.
Responsibilities
Facilitates operations by guiding critical control room operation decisions
Generates reports across a range of control room systems and services
Provides direct work supervision to staff, making decisions in time sensitive situations and coordinating with client and other stakeholders outside the facility.
Supports continued staff training, coaching and mentoring to maximize performance.
Balances work loads of control room staff by instructing staff to assist others as required, by assigning reporting tasks or projects during less busy times and by ensuring that staff resources are being utilized effectively and efficiently.
Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.
Communicates daily with Control Room Manager regarding workload capacity, quality, staffing levels, training needs and overall operational efficiency
Actively reviews traffic management activity for accuracy and appropriateness, and provides guidance and feedback to staff.
Is responsible for the performance management, behavior and professionalism of designated control room staff.
Monitors quality control within area of responsibility.
Continuous supervision of staff 24/7/365, and on call outside normal shift
Proactive development of special events response plans
Conducts quality audits with team
Assist with daily operations / incident management as needed
Qualifications
Minimum Requirements:
HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.
Michigan Driver’s License in good standing
Drug and alcohol testing is required for this position
Preferred Qualifications:
Associates degree and 2+ years of operations management experience or a combination of qualified work experience and education
Full range of physical mobility, visual acuity, and general good health
Demonstrated leadership experience
Radio and phone communications experience
Geographic familiarity with State of Michigan Interstate system
Computer proficiency: Windows environment, Microsoft Office (Word, Excel, Power Point, Outlook); typing minimum 25 wpm; organized file management
Scheduling flexibility
Additional Information
#LI-EM1
Offered compensation will be based on location and individual qualifications. The expected range is $28.00/hour - $36.00/hour.
About AECOM
AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.
Freedom to Grow in a World of Opportunity
You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.
You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.
AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.
Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
All your information will be kept confidential according to EEO guidelines.
ReqID: J10112978
Business Line: Transportation
Business Group: DCS
Strategic Business Unit: West
Career Area: Operations & Maintenance
Work Location Model: On-Site
Legal Entity: AECOM Technical Services Inc
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