Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is seeking a Traffic Monitoring Operator Supervisor to be based in Lansing, MI.

Job Summary

The Traffic Monitoring Operator Supervisor have day-to-day oversight of control room activities, scheduling, and operations tasks, with the responsibility of general organization of control room activities and keeping appropriate personnel informed to facilitate the smooth and balanced operation of the control room. The shift supervisor plays a proactive role in ensuring that goals and deadlines are met by monitoring progress and keeping the Program Manager and Control Room Manager well informed with up-to-date reports.

Responsibilities

• Facilitates operations by guiding critical control room operation decisions

• Generates reports across a range of control room systems and services

• Provides direct work supervision to staff, making decisions in time sensitive situations and coordinating with client and other stakeholders outside the facility.

• Supports continued staff training, coaching and mentoring to maximize performance.

• Balances work loads of control room staff by instructing staff to assist others as required, by assigning reporting tasks or projects during less busy times and by ensuring that staff resources are being utilized effectively and efficiently.

• Maintains in depth domain knowledge of all TOC functions including maintaining the ability to perform all operations floor duties as needed.

• Communicates daily with Control Room Manager regarding workload capacity, quality, staffing levels, training needs and overall operational efficiency

• Actively reviews traffic management activity for accuracy and appropriateness, and provides guidance and feedback to staff.

• Is responsible for the performance management, behavior and professionalism of designated control room staff.

• Monitors quality control within area of responsibility.

• Continuous supervision of staff 24/7/365, and on call outside normal shift

• Proactive development of special events response plans

• Conducts quality audits with team

• Assist with daily operations / incident management as needed

Qualifications

Minimum Requirements:

• HS + 2 or more years prior experience as a Traffic Monitoring Operator or other related experience.

• Michigan Driver’s License in good standing

• Drug and alcohol testing is required for this position

Preferred Qualifications:

• Associates degree and 2+ years of operations management experience or a combination of qualified work experience and education

• Full range of physical mobility, visual acuity, and general good health

• Demonstrated leadership experience

• Radio and phone communications experience

• Geographic familiarity with State of Michigan Interstate system

• Computer proficiency: Windows environment, Microsoft Office (Word, Excel, Power Point, Outlook); typing minimum 25 wpm; organized file management

• Scheduling flexibility

Additional Information

#LI-EM1

Offered compensation will be based on location and individual qualifications. The expected range is $28.00/hour - $36.00/hour.

About AECOM

AECOM is proud to offer a comprehensive benefits program to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absence, voluntary benefits, perks, U.S. and global well-being programs, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

Freedom to Grow in a World of Opportunity

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation and benefits programs to meet the diverse needs of our employees and their families. We also provide a robust global well-being program. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.

ReqID: J10112978

Business Line: Transportation

Business Group: DCS

Strategic Business Unit: West

Career Area: Operations & Maintenance

Work Location Model: On-Site

Legal Entity: AECOM Technical Services Inc