Sparrow Hospital Food and Nutrition Retail Supervisor

Positions Location: Lansing, MI

Job Description

General Purpose of Job:  

Facilitate the production and delivery of food and service in all Retail areas of the Sparrow Campus.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assume leadership role in the absence of the Retail Manager
• Take ownership of all aspects of retail foodservice, including scheduling, staffing, ordering (in conjunction with purchaser), food production (in conjunction with chefs), customer service, financial performance, safety and sanitation
• Demonstrate and encourage exceptional internal and external customer service through all phases of Retail service and dining
• Facilitate service in public retail areas, as well as assisting catering.
• Ensure the adherence to all standard operating procedures and controls for retail areas.
• Maintain adequate staffing levels for Retail Caregivers, including monitoring performance of hourly Caregivers, providing coaching and discipline as necessary. 
• Assist Diatetic Interns through the Retail portion of their program requirements
• Maintain safety and sanitation standards
• Initiate and oversee equipment repairs
• Utilize evidence based best practices to influence the continuous improvement of Retail service
• Take responsibility for all monetary practices within the department, including the training of Caregivers in proper procedures and insisting on a high level of integrity from all money handlers
• Coordinate with Retail Manager, Clinical Nutrition Manager, Executive Chef and Director to ensure consistant high quality service throughout the department.
• Maintain hospital standards through speech and action, leading by example to support and demonstrate ICARE Values
• Utilize a proactive approach to leadership and communication

• Provide constructive feedback

   

   

   

Job Requirements

General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.

• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).

• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.

• Adheres to established best practices (i.e. Rounding, Thank You Notes, AIDET, etc.).

• Demonstrates commitment to safety by establishing an environment in which safety issues are promptly reported and appropriate actions are taken.

• Adheres to policies and procedures designed to avoid, prevent and reduce the spread of communicable diseases.