Position Summary:

Under general supervision, responsibilities include being a first responder to emergency situations at the assigned facility; makes periodic tours to secure areas, provides customer service, mitigates sudden behavioral occurrences, deters crimes, checks for irregularities and inspects protection devices and fire control equipment. Assists in the enforcement of security/safety related regulations, and protects hospital patients, visitors, staff and property from hazardous conditions and/or criminal activities, including the potential for violence in the workplace.

Essential Functions and Responsibilities:

1.

Makes rounds, inside and outside of assigned areas as scheduled or assigned, investigating and documenting all unusual or suspicious

incidents, initiating corrective action as appropriate.

2.

Provides assistance to other security personnel, hospital employees, and escorts visitors to desired locations as necessary.

3.

Observes and documents the non-conformance of policies and procedures including but not limited to the display of identification badges, fire, disaster, electrical, safety and infection control policies and procedures.

4.

Accurately completes all required paperwork on a timely basis.

5.

Demonstrates discretion in handling confidential information; maintains confidentiality of all employee, patient, visitor, physician, hospital and security related information.

6.

Responds to calls from nursing and other hospital departments in a timely manner to assist in the management of disorderly patients and/or visitors and emergency codes.

7.

Performs functions in accordance with established standards of performance, including but not limited to, using pre-established script when answering phone calls and when interacting with customers entering and exiting the facility.

8.

Participates in emergency preparedness drill, education and planning to the extent described in system, operations and departmental policies.

9.

Performs other related duties as required and directed.

Lead Duties and Responsibilities (If classified in a Lead Role):

1.

Assists in quality control and performance improvement activities.

2.

Contributes to performance feedback, hiring decisions.

3.

Ensures standards are met (quality, timeliness, customer service, etc.).

4.

Evaluates and tests new procedures/processes.

5.

Orients and/or trains new staff.

6.

Problem solving capabilities.

7.

Subject matter expert/technical leadership.

8.

Work flow/distribution of work.

9.

Assists in assuring compliance with all regulatory and other agency requirements, laws, and statutes pertaining to the operation of the department.

Qualifications:

Required:

• High school diploma or equivalent.

• Valid state driver's license.

• No criminal records/violations.

• Driving record must be within the approved insurance company’s regulations.

Preferred:

• Training beyond high school in related programs.

• Previous experience in health care industry.

• Associate degree in criminal justice, security administration or related field.

• Six months of prior work experience.