Job Title:

Salesforce Solution Design Architect

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Catalyst team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As Salesforce Solution Design Architect you will own the integrity and strength of the solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Salesforce professionals working alongside you. You will need a deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.

Fundamental Job Duties and expectations include but may not be limited to the following:

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,

• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,

• Review solutions and recommending improvements,

• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,

• Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,

• Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,

• Provide guidance on user story writing style,

• Ensure success and acceptance criteria are defined for each story,

• Describe and illustrate designs with appropriate justifications,

• Ensure documentation of the steps for testing,

• Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

• Supervise the configuration, quality assurance, testing, and deployment of Salesforce,

• Collaborative project and workstream planning.

Required Qualifications and Background:

• At least 5 years’ experience in a leading role in delivering Salesforce projects,

• Excellent communication skills, written, verbal, and interactive when online,

• Minimum Salesforce certified:

• Administrator

• Sales Cloud Consultant

• Service Cloud Consultant

• Platform App Builder

Knowledge, Skills, and Abilities Required:

• A pro-active personality, with a can-do attitude,

• Excellent relationship-building skills,

• Strong analytical skills, with the ability to observe trends. Able to actively make suggestions based on the results,

• Available and responsive to question, clarifications and instructions

• Ability to tailor communication to multiple audiences at all levels

• A self-starter, experienced in leading projects or delivery work streams

• Outstanding written communication skills

• Ability to demonstrate concepts visually and in writing in a way that enables stakeholders to decide with confidence

• A strategic approach to solution design, with proven ability to develop and execute tactical plans to support the strategy

• Excellent ability to coach, motivate and direct work tasks to a multi-discplinary team of Salesforce professionals

Desirable:

• Bachelor’s / Postgraduate degree or professional qualification in Business, Computer Science, Marketing, Finance or a similar field of study,

• Salesforce Designer certifications,

• Salesforce Architecture certifications,

• Active in the Salesforce community.

Salary Range:

The base salary range for this position is 109,749 - 164,623 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.

The position will be posted for 3 working weeks from its posting date of 03/24/2025.

#LI-Remote

#ConcentrixCatalyst

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .