RETAIL BARISTA

Positions Location: Lansing, MI

Job Description

General Purpose of Job:  

To provide the preparation and delivery of services required to meet adequate requirements involved with feeding Patients, Guests, and Caregivers.

Essential Duties:

This job description is intended to cover the minimum essential duties assigned on a regular basis.  Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Assists in the preparation, sale and distribution of food and beverage items at all retail areas serviced by Food and Nutrition Services, with emphasis at Starbucks.
• Stocks, sorts and puts away food, supplies, dishes and other items used by the department.
• Performs accurate cash handling functions as assigned.
• Ensures accurate charging for all items, for every guest, for every transaction.
• Cleans and sanitizes equipment, work and storage areas thoroughly and accurately.  Disposes of trash, refuse and recycling.
• Maintains standards for quality, safety, sanitation and communication
• Adheres to all safety practices and procedures.
• Engages in positive and proactive communication with co-workers, guests, patients and other Caregivers.
• Contributes to and supports Goals and Objectives of Food and Nutrition Services and the Health System.
• Maintains hospital standards through speech and action, leading by example to support and demonstrate ICARE values.
• Demonstrates and encourages exceptional customer service.
• Adheres to the established dress code and standards for personal appearance and hygiene.

Job Requirements

General Requirements

• Demonstrates knowledge and maintains and respects patient right to privacy by following the HIPAA Privacy and Security policies and procedures.

• Adheres to ICARE values and standards of behavior (Innovation, Compassion, Accountability, Respect, Excellence).

• Role model behaviors that value the diversity of our caregivers, patients and customers and supports creating an environment that is inclusive, welcoming and respectful.

• Communicates with patients, families and customers using AIDET (Acknowledge, Introduce, Duration, Explanation, Thank).

• Works in a safe manner and promptly reports any hazards identified in the work environment or related to assigned responsibilities.

Work Experience

• Previous food service experience. Preferred.

• Previous patient care experience. Preferred.

Education

• High School Diploma or GED or Certificate of Achievement as an Adult Education High School Equivalency.

• ServSaf