Job Number: 493275 Job Title: PT Support - Customer Relations Specialist-Library Opening date: Jul 23, 2024 8:00am Closing date: Summary: This position provides exceptional customer service to internal or external customers in the downtown and west campus Library Help Zones, study spaces, and open computer lab areas.

Description:

Title: PT Support - Customer Relations Specialist-Library

This posting is open until filled

The date after which applications are not guaranteed review is: 8/6/2024

Hours Per Week: Up to 28 Hours

Compensation Type: Hourly Salary

New Hire Starting Pay: $15.45 - $16.39

Employee Classification: PT Support Staff- Union

Level: PT Support-S3

Division: Academic Affairs Division - 40000

Department: Library Technology Resources - 20550

Campus Location: LCC Downtown Campus

Position Type: Regular/Continuing

Bargaining Unit: ASP PT/PTCTU

To view the applicable labor contract, visit the Labor Relations web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.yuHB2hEo6o7KZ0YC6ryRGhMIVmcXO9Xkbv6dq62iB1GEhdvDXCiko0rooCeEz_EE53cr4owrsNESi305RhmTA/48a/IBdZ9MokRiatLackK1tunQ/h0/h001.UNAv4sr3aY2yhAcaShNoW1UIyk9I5Om7uNcwqNs1KXA&source=gmail&ust=1721833809084000&usg=AOvVaw0-VJxALaEcBRXiN1aRNe0A"}.

For information about the benefits offered, please visit the Benefits web site{target="blank" rel="noopener" saferedirecturl="https://www.google.com/url?q=https://links.dc4.pageuppeople.com/ss/c/u001.guV8r9tDEz6EDdXdlEPDwc4Alkw8qzYAoKkr0XFkMWCi9VuToTd93UHf-6WwUekSxMlGUGCu3FXLeM58w2Fqug/48a/IBdZ9MokRiatLackK1tunQ/h1/h001.n1BwyqAPWdswG4QJFa6u3K4dfOjA71rwiJwQmOOIDo&source=gmail&ust=1721833809085000&usg=AOvVaw2UGc4A0Hsy_E22kpLNz0Og"}.

Provides exceptional customer service to internal or external customers in the downtown and west campus Library Help Zones, study spaces, and open computer lab areas. Utilizes independent and analytical decision-making skills to assess, interpret, and apply institutional requirements to inform, guide, and assist students in utilizing academic and technology resources including but not limited to: library space scheduling & reservations, materials & technology resource lending, and tier 1 technical support for onsite and mobile technology resources. Effectively communicates complex and confidential information. Works both independently and collaboratively to resolve complicated and unique issues/situations in a timely manner. Must demonstrate a commitment to the diversity, equity, and inclusion of a multi-cultural population, as well as work effectively in a team-based environment, seeking continuous improvement and adherence to LCC's Guiding Principles.

Must be able to work a variable schedule including morning, evening, and weekend shifts at both downtown and west campus locations as needed.

Regular on campus presence is expected for all LCC employment. Any flexible work schedules and/or hybrid work schedules approved by the College are subject to change based on the needs of the LCC community.