This IT executive support role involves providing technical support to senior executives and VIP clients, and may include the following responsibilities:

• Prioritizing support needs: Managing and prioritizing support needs for executives and VIP clients

• Diagnosing and resolving issues: Diagnosing and resolving technology issues, including hardware, software, and networking

• Providing remote support: Providing remote support for executives who are traveling or at remote locations

• Supporting meetings: Supporting executive meetings

• Following procedures: Following standard operating procedures for incident management, ticket documentation, and more

• Working with other teams: Working with engineering and other operational support teams

• Reporting: Providing weekly reporting to service desk leadership

IT executive support roles may also involve handling matters of executives and senior managers in strict confidence.

Some skills that are important for IT executive support roles include:

• Strong customer service and satisfaction orientation

• Excellent written and verbal communication skills

• Ability to remain calm under stress

• Ability to gauge clients and determine the appropriate level of interaction

• Ability to adapt to and manage a variety of personalities

• Self-motivation and task orientatio

Top Skills Details:

help desk support,help desk,troubleshooting,customer service,support,ticketing system,phone support,technical support,office 365,servicenow,software troubleshooting,hardware troubleshooting

Additional Skills & Qualifications:

Qualifying Questions:

-How would you describe an ethernet cord? What does it do?

-How would you explain what a virtual machine is to someone who is not technical? (Answer: It's a computer within a computer)

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.