Housing Advocate

New Hope Community Center - Lansing, MI

Education Level: High School/GED

Salary: $17.00 - $19.00 Hourly

Position Type: Full Time

* *

* *

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, and so are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

* *

Position Overview:

Entry-level position, which oversees shelter Participants and activities using Evidenced Based and Trauma Informed interventions to facilitate and motivate Participants toward permanent housing and positive change. Supervises Participants throughout the facility to ensure safety and assist with reaching positive program outcomes and supportive services.

* *

Duties & Responsibilities

•  Practices the Agency's treatment model, ethics, standards of conduct and procedures.
• Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops, and cross training by observing groups and staff.
• Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.
•  Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools, and sound judgement to minimize challenging or aggressive behaviors.
• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Responsible for modeling, practicing, supporting, and articulating the Agency's treatment philosophy to clients, volunteers, donors, and other staff.
• Responsible for supporting the completion, accuracy, and documentation of participants intakes.
• Responsible for communicating agency procedures and expectations, including housing/Shelter expectations to clients.
•  Responsible for positive and professional interactions with participants, coworkers, volunteers, donors and agency partners.
•  Responsible for assisting in providing and documenting referrals to other community services, appropriate for client support and care.
• Assist in providing education, training, and coaching to participants regarding establishing and maintaining permanent housing.
•  Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community mental health.
• Support the facilitation and document all safety drills/tests and actual incidents, including critical incidents, emergency plan drills or actual events and shift logs or report.
• Performs other duties related to the essential duties of the position and within the individuals capabilities as assigned by one's supervisor.

* *

Benefits:

In addition to a competitive salary, we offer:

Employer-Funded