We are currently seeking dedicated individuals for two full-time openings with the following schedules:

1st Shift: 8:00 AM - 4:00 PM

2nd Shift: 4:00 PM - 12:00 AM

BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn't just a job; it's a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees *AND *their family members.

Position Overview:

Entry-level position oversees shelter Participants and activities using evidence-based and trauma-informed interventions to facilitate and motivate Participants toward permanent housing and positive change. Supervises Participants throughout the facility to ensure safety and assist with reaching positive program outcomes and supportive services.

Duties & Responsibilities

• Practices the Agency's treatment model, ethics, standards of conduct, and procedures.
• Committed to continuing professional growth by reading various forms of Agency or professional literature, attending scheduled Agency orientation, training classes, workshops, and cross-training by observing groups and staff.
• Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated Entry staff or other program teams to be used for housing and program planning. This will include emotionally challenging situations.
• Responsible for de-escalating participants, guiding persons needing crisis assistance, and using training, tools, and sound judgment to minimize challenging or aggressive behaviors.
• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Responsible for modeling, practicing, supporting, and articulating the Agency's treatment philosophy to clients, volunteers, donors, and other staff.
• Responsible for supporting participants' intakes' completion, accuracy, and documentation.
• Responsible for communicating agency procedures and expectations, including housing/Shelter expectations, to clients.
• Responsible for positive and professional interactions with participants, coworkers, volunteers, donors, and agency partners.
• Responsible for providing and documenting referrals to other community services appropriate for client support and care.
• Assist in providing participants with education, training, and coaching regarding establishing and maintaining permanent housing.
• Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Committed to solving problems with participants and coworkers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships, including but not limited to law enforcement and community mental health.
• Support the facilitation and documentation of all safety drills/tests and actual incidents, including critical incidents, emergency plan drills, or actual events, and shift logs or reports.
• Performs other duties related to the position's essential responsibilities and within the individual's capabilities as assigned by one's supervisor.

Benefits:

Employer-Funded Benefits:

Health, wellness, and employee assistance programs.

Generous paid time off, including holidays and personal days.

Employer-paid short/long-term disability and life insurance.

Public Loan Service Forgiveness