Field Staff Product Specialist

US-MI-Lansing

Job ID: 2024-6189 Type: Regular Full-Time

of Openings: 1

Category: Marketing Farm Bureau Center

Overview

Field Staff Product Specialist ObjectiveTo lead, train, and mentor new Agency Services employees and field staff trainers to promote quality and consistent training across the field force. To prepare, document, and conduct training on department functions for department users and field training. To understand, create, and evaluate procedures, workflows, and solutions, and make recommendations for field and staff training and process improvements, including business specifications and cost benefit analysis.

Responsibilities

Field Staff Product Specialist ResponsibilitiesLead and monitor regional field trainer(s) ensuring all trainers are confident in our systems, products, office operations, and resources, as well as abide by training guidelines. Train new Agency Services team members and field staff on systems, office procedures, office operations, and resources to promote training consistency across the field force. Assist with additional training needs as requested to ensure consistent and adequate training across all regions. Maintain a high level of knowledge of Farm Bureau systems, FB Partners products, Commercial Service Center services, and Agent Development Office (ADO) procedures, and products to be a trusted resource for the field as well as home office team members. Prepare, document, and maintain up-to-date procedural documentation for Agency Services functions for department and field force.

Qualifications

Field Staff Product Specialist Qualifications RequiredBachelor's degree required with focus on insurance, business, finance or management, or equivalent experience may be considered. Minimum three years of experience in the insurance domain required. Experience with computer usage and in Microsoft Office Professional Suite required. Willingness to pursue continuing job-related training and education required. Designations in AINS, CIC, API, or AU required, or actively being pursued. P/C license with the state of Michigan required. PreferredExperience in process improvement preferred. Experience on a project team preferred. Professional accomplishments in AICPCU programs preferred. Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K. PM19 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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