Description:

The Executive Support Engineer will be responsible for supporting our client's Executive team with their current technology needs, in addition to identifying and implementing new technologies to support their productivity and efficiency. The successful candidate will possess a combination of interpersonal and communication skills and an aptitude for working with applications, systems and hardware to find resolution for executive user problems. This role will also be responsible for training and creating executive-style documentation. Participation in projects and proof of concepts will be required to ensure executive business requirements are properly met.

Essential Responsibilities

• Provides technology support for executives and their administrative staff.

• Educates executives on the efficient use of their technology.

• Monitor and perform IT equipment refreshes for executives using standard refresh and build processes.

• Provides executive video conferencing assistance.

• Coordinates with Enterprise IT on new application training when necessary.

• Maintains device spares and/or parts as required (phones, chargers, etc.).

• Coordinates spare equipment alternatives for traveling executives.

• Create and maintain system documentation, user guides, standard operating procedures

• Coordinates support escalations to 2nd and 3rd tier technical teams.

• Assists company leaders with technical needs in preparation for executive meetings.

Skills:

Support, Troubleshooting, Windows 10, Customer service, Active directory, Desktop, Windows, Technical support, Office 365, Service desk, Application support, Phone support, Imaging, Microsoft office, O365, Hardware/software, Outlook

Additional Skills & Qualifications:

• Other duties as assigned.

• Provides scheduled on-call 24x7 system and executive support as required.

• Performs other duties and/or projects as assigned.

Knowledge, Skills and Abilities:

• Exceptional customer service skills.

• Excellent communication and interpersonal skills.

• Ability to work independently as well as in a team environment.

• Ability to work in a fast-paced environment.

• Positive, flexible, and self-motivated attitude.

• Detail-oriented with excellent follow-up skills.

• Excellent organizational skills with the ability to manage time and multiple priorities.

• Strong analytical and problem-solving skills.

• Ability to maintain confidentiality of highly sensitive information and materials.

• Ability to understand new materials quickly and apply new information, concepts and procedures in a constructive manner.

• Ability to effectively manage high stress, demanding situations.

• Knowledge of hardware and software platforms, including Desktops, laptops, printers, peripherals, Windows 10, Active Directory, Microsoft Office 365 and mobile devices (iPhone/iPad, Android).

• Demonstrated proficiency in using the Microsoft Office suite of applications including Microsoft Project, Visio, PowerPoint, Word, Outlook and Excel.

Qualifications:

• Bachelor's Degree or equivalent experience and/or education required

• 2+ years experience in an IT support role supporting high-level executives required.

• 3+ years broad experience working with a variety of different technology platforms, inclusive of hardware, software, desktop and networks required.

• Experience supporting a wide variety of hardware and software platforms, including desktops, laptops, printers, peripherals, Windows 10, Mac OS, Active Directory, Office 365 and mobile devices (iPhone/iPad, Android) required.

Location: Candidates must be local to Lansing, MI.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

▪ Medical, dental & vision

▪ Critical Illness, Accident, and Hospital

▪ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

▪ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

▪ Short and long-term disability

▪ Health Spending Account (HSA)

▪ Transportation benefits

▪ Employee Assistance Program

▪ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.