We are NeoPollard Interactive. Digitally born, player-focused, and proudly powering the most profitable iLottery programs in North America through our interactive games, powerful gaming systems, and comprehensive suite of player services.

We are innovative. From inception, innovation has been the core of NPi. As one of the first iLottery platform providers in North America, we laid the groundwork --- helping pioneer the introduction and successful launch of some of the first iLottery programs in the U.S. We deliver innovative solutions and cutting-edge technology to our partners with an industry-proven track record of revenue growth.

We are one-of-a-kind. The only Lottery supplier in North America exclusively focused on iLottery. We have one central focus; creating the most intuitive and fun iLottery experiences for players. Our sole focus drives our innovation and success in the iLottery space.

We are industry experts. Serving the largest share of U.S. Lotteries that currently sell online with a track record of powering iLottery success through our state-of-the-art technology, top-performing game content, and innovative and comprehensive iLottery services.

We are NPi. Join us.

WHAT YOU WILL DO

We are looking for a

Customer Service Representative to assist players with top-notch quality service. In this role, you will interact with players through live instant messaging, email, and telephone to enhance player experience with online Lottery games by answering questions, providing information, resolving technical issues, and providing flawless customer service and basic technical support, including the following:

• Interact with customers to provide information and process inquiries about accounts, products, and services.
• Troubleshoot technical issues related to computer/tablet/cell phone applications according to established department policies and protocols
• Respond to and process inbound calls, real-time chat communications, emails and make outgoing calls
• Communicate special marketing offers to VIP customers
• Provide timely feedback to the company regarding service failures or customer concerns
• Maintain customer confidentiality
• Adopt and promote company values
• Remain current on all new developments and procedures regarding department and company protocols.
• Work according to set goals and targets
• Have fun!