BE THE ANCHOR OF HOPE AND CHANGE AT HOLY CROSS SERVICES

Working for Holy Cross Services isn't just a job, it's a mission! We believe in the safety and joy of family. Our work is family-focused, as are our benefits: Holy Cross offers free health insurance for our employees AND their family members.

Position Overview:

Intermediate level position, which oversees shelter Participants and activities using Evidenced Based and Trauma Informed case management methods to facilitate and motivate Participants toward permanent housing and positive change. Maintains a caseload of single individuals and/or families and supporting them in obtaining permanent housing.

Requirements:

• Practices the Agency's treatment model, ethics, standards of conduct and procedures.
• Committed to continuing professional growth by reading various forms of Agency or professional literature, attending

scheduled Agency orientation, training classes, workshops and cross training by observing groups and staff.

• Reports all program information to supervisors or assigned persons based on policies and procedures, including Coordinated

Entry staff or other program teams to be used for housing and program planning. This will include emotional challenging situations.

• Responsible for de-escalating participants and guiding persons needing crisis assistance and using training, tools and

sound judgement to minimize challenging or aggressive behaviors.

• Responsible for monitoring medications as prescribed by medical professionals and following medication monitoring policy.
• Responsible for teaching, modeling, practicing, supporting and articulating the Agency's treatment philosophy to clients,

volunteers, donors and other staff.

• Responsible for completing and documenting accurate participants intakes.
• Responsible for communicating agency procedures and expectations, including housing expectations to clients.
• Responsible for positive and professional interactions with participants, staff, volunteers, donors and agency partners.
• Responsible for providing and documenting referrals to other community services, appropriate for client support and care.
• Responsible for providing education, training, and coaching to participants regarding establishing and maintaining permanent

housing

• Responsible for learning and accurately inputting data into the Homeless Management Information System (HMIS).
• Responsible for developing and monitoring, with assigned Participants, an individualized case management plan including

identifying any barriers to establishment of permanent housing and methods/activities to address each barrier.

• Committed to solving problems with participants and other co-workers to ensure a positive and productive working environment.
• Maintain community relations with key community partnerships including but not limited to law enforcement and community

mental health.

• Support the facilitation and document all safety Performs other duties related to the essential duties of the position and within the individual's capabilities as assigned by one's supervisor.

   

Benefits:

In addition to a competitive salary, we offer:

Employer-Funded

• Health Benefit Options
• Wellness Benefits
• Employee Assistance Program
• Virtual Mental Healthcare
• Public Loan Service Forgiveness Program (Student Loan Forgiveness)
• Generous time off including paid holidays and personal days.
• Employer paid short- and long-term disability & life Insurance.
• Employee Assistance Program

HCS also offers employee-paid