Job Information
Baraga County Shelter Home Crisis Advocate in LAnse, Michigan
COMPETENCIES (KNOWLEDGE, SKILLS, ABILITIES)
- Ability to understand and maintain strict confidentiality.
- Concern and interest in working with victim/survivors of domestic violence, including ability to provide empathic response to victims/survivors and their families.
- Must be able to communicate and document effectively.
- Must have the ability to understand directives, and follow them.
- Must have the ability to take constructive criticism.
- Ability to provide services in keeping with the BCSH's mission and philosophy.
- Strong listening and problem-solving skills, and ability to manage stressful situations.
BASIC FUNCTION AND RESPONSIBILITY:
Assist in carrying out the mission and goals of the Baraga County Shelter Home by providing high-quality victim-centered and trauma-informed support, information, and referrals to survivors of domestic violence through emergency shelter and crisis intervention coverage at the Baraga County Shelter Home, Inc.
DUTIES AND RESPONSIBILITIES:
I . Answer crisis calls in a compassionate and professional manner and provide crisis intervention and referrals as necessary.
- Provide callers and shelter participants with emotional support, safety planning, advocacy, and resource referrals as appropriate.
- Provide a safe source of support and empowerment to victims/survivors and their children utilizing survivor-centered and trauma-informed skills, including empathic listening, non-judgmental response, and de-escalation.
- Conduct intake and exit procedures with shelter participations as appropriate on your shift.
- Maintain safety and security standards of BCSH facility and population.
- Assist in meeting the needs of shelter participants, including orienting participants to and maintaining respectful and supportive communal living.
- Maintain accurate and clear documentation of participant interactions in the BCSH database and report services provided as required.
- Attend staff meetings and occasional retreats and in-service workshops as deemed necessary by the Executive Director.
- Complete daily activity log.
- Maintain professional and appropriate public behavior as a representative of BCSH and serve as a visible spokesperson and advocate for BCSH's mission and programs in the community.
- Maintain strict confidentiality.
- Immediately report emergency/extraordinary situations to the Executive Director.
- Perform all Other duties as assigned.