Marketplace Host Cashier Job Locations US-OH-Cleveland Requisition ID 2024-52448 Category Food and Beverage Position Type Full-Time FLSA Status Non-Exempt Location Name Westin Cleveland Discretionary Performance Bonus Eligible No Tipped / Service Charge Eligible No About Us The Westin Cleveland is a stunning 484 room hotel located in the heart of downtown Cleveland, around the corner from the Rock and Roll Hall of Fame, Great Lakes Science Center and Cleveland Convention Center. For sports lovers, the FirstEnergy Stadium and Rocket Mortgage Field House Arena are less than a mile away. This beautiful property features refined spaces highlighting dynamic works from local artists adding a touch of class and sophistication to our hotel lobby. Here at The Westin Cleveland, we are looking for individuals who have a passion for outstanding service. We strive to create an experience where the guests come back because of the excellence and family feel. We want you to be a part of Cleveland's history! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Marketplace host or hostess is the cashier, stocker and critical first impression of the marketplace retail space at The Westin Cleveland, and therefore is empowered to create memorable guest experiences and quickly assist our travelers and corporate neighbors with coffee, food and beverage and retail items. Responsibilities * Be friendly and accommodating at all times. * Proactively welcome guests as they arrive with a helpful demeanor. Wish them a fond farewell upon their departure. * Thank the guest for their purchase and visiting the hotel. * Foster positive relationships with the various departments in the hotel including but not limited to, outlets, culinary. front desk, housekeeping and engineering. * Become a subject matter expert about the hotel and the local area to best assist guests and visitors with any questions they may have. This is a high traffic location located in the vicinity of our lobby and elevators. * Use your sales proficiency to verbally market available items for purchase. * Read, maintain, and make daily entries in the logbook to coordinate communication between shifts and management. * Maintain proper set-up and cleaning of the Marketplace, always ensuring a presentable appearance appealing to our guests and visitors. * Restock items as required for food, beverage and retail. Maintain the Starbucks coffee machine as required. * Accommodate special guest requests. * Comply with attendance rules and be available to work on a regular basis based on business requirements. *Perform any other job-related duties as assigned. Qualifications Ability to comprehend guest requests, work instructions, logs and necessary written instructions and checklists. Must have excellent cash handling skills and accountability, requiring a cash bank count at the start and conclusion of every shift. Ability to remember, recite and promote items available for sale. Ability to stand frequently and interact with our guests and visitors. Ability to effectivel