Description

Robert Half is seeking a Customer Service Manager for a growing, successful company in New Jersey. You will manage an offshore team of call center representatives. Your main goal will be to enhance efficiency and customer satisfaction through effective leadership and training methods.

**If you are local to the position, then this will be hybrid (1-2 days per week onsite) and Remote for those note commutable.

Responsibilities:

• Coach, mentor, and evaluate your team's performance.

• Improve process and procedures.

• Create reports to analyze data to aid in performance management, procedure improvement, and strategic business decisions.

• Communicate with different departments to advocate for the needs of customers.

• Strive for high customer satisfaction scores.

  Requirements

Qualifications:

• Customer Service Management in a remote, global environment.

• Proficiency with Zendesk.

• E-commerce Industry experience.

• 3+ years of Management/Supervisory experience and 5+ years of customer service experience in a comparable environment/industry.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .