32175BR

Position Title:

Intern - Benefits Technical Support Analyst

Department:

Benefits Administration

Location:

Lakeland, FL

Description:

Program Introduction

At Publix, we are committed to making a difference and it's our pleasure to continuously develop our most valuable resource— our associates. The Publix Summer Internship Program prepares a cohort of young professionals for a smorgasbord of opportunity in the workplace through relationship building, development of self-confidence, and insight into industry knowledge.

Since the inception of the program in 2007, Publix empowers interns to share, lead, and implement their creative ideas, projects, and unique contributions towards our organization and the communities we serve.

Over the course of 10 weeks, interns are immersed in consequential department projects which allow them to apply academic concepts learned in the classroom to a real-world, corporate setting. The intern cohort participates in several exclusive events including meeting with Publix executives, volunteering in a local community service event, touring manufacturing and distribution facilities, and giving an end-of-summer presentation to Publix leaders.

This summer, the program will occur from May 19 through July 25 at our company facilities in Lakeland, Florida. Interns are offered competitive pay and are generally expected to work onsite 40 hours per week, although this varies by department. Additionally, we partner with Florida Southern College to provide free housing for our out-of-town interns.

Come join an organization consistently ranked as a great place to work and make valuable contributions through an inimitable experience helping you grow professionally and personally. Add your story to the Publix legacy and apply today.

* This internship posting can close within two weeks from the date it was posted. Candidates are encouraged to apply immediately.

Position Overview

Within the Benefits department, the Benefits Technical Support Analyst Intern supports the technical needs for the Benefits Administration, Benefits Shared Services, Delivery, Retirement and Stockholder Services business areas. This intern must maintain an in-depth understanding of the business area enterprise systems and data sources and an understanding of business area regulatory requirements and security protocols.

What you’ll do

• developing operational procedures and documentation

• documenting technical design specifications and creating test scripts

• maintaining a comprehensive library of business and technical terminology and documentation

• analyzing documents to maintain continuity of style of content

• responding to associates seeking help with software or computer-related issues

• troubleshooting business equipment (Scanners, PCs, Monitors, etc.)

Req ID:

32175BR

Hours of Work:

Minimum 40 hours per week

Facility:

Lak Publix Corporate Office B003

State:

Florida

Frequency of Pay:

Weekly

Additional Information:

Your application may have additional steps that you will need to complete in order to remain eligible for consideration. Please be sure to monitor your email, including your spam folder, on a daily basis for critical, time-sensitive emails that could require action within 24-48 hours.

Please do not use your Publix email address when applying. Once your application has been successfully submitted you will receive a confirmation email.

For this position, Publix does not and will not file a petition or application with the USCIS or Department of State on behalf of any noncitizen for any immigration-related benefit to work and/or to continue to work in the United States, e.g., an H-1B or TN petition or permanent residence.

Address:

3300 Publix Corporate Parkway

City:

Lakeland

Required Qualifications:

• must be an actively enrolled student not graduating prior to the start of the Summer Internship Program in May; or

• if graduating from a bachelor's degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester; or

• if graduating from a master’s degree program prior to the start of the internship, starting a graduate degree program in the upcoming summer or fall semester)

• must be pursuing a bachelor’s in project management, consumer insights, business management, management information systems or a related field and be a current junior or above (rising senior or above as of the program start in Summer 2025) or a graduate student

• proficient in Microsoft Word, Excel, Access, and PowerPoint

• ability to plan, organize, and follow through on assigned tasks

• ability to write in explanatory and procedural styles for multiple audiences

• strong analytical and problem-solving skills

• good communication skills; both verbal and written

• excellent customer service skills

Preferred Qualifications:

• several completed classes in technical writing

• completion of a Capstone process for Business

Potential Annual Base Pay:

N/A

Zip Code:

33811-3311

Benefits Information:

• Free hot lunches (buffet-style) at facilities with a cafeteria

• Paycheck direct deposit

• Credit union

Starting Pay Range:

18.00 - 24.85