Req Number 143478

Job Description

1.Provides support to technical staff in activities related to diagnostic imaging.

2.Provides customer service to patients that is sensitive to diverse cultural needs and empathetic in stressful situations.

Job Responsibility

1.Reviews scheduled appointments to determine needed information and supplies, Obtains various pre-appointment patient records / test results, as required, Obtains and sets-ups supplies and equipment in advance.

2.Escorts patient to and from examination and/or procedure areas.

3.Validates patient's identity using qualifying information per department procedure.

4.Screens patients to ensure physical and safety requirements for specific procedure/testing are met.

5.Ensures procedural consent forms have been obtained, as required.

6.Enters various patient data into department computer system, as required.

7.Explains procedure/test in easy-to-understand terms to relieve any patient anxiety.

8.Responds to and resolves patient questions and issues, as needed.

9.Prepares and positions patient for procedure according to department policy.

10.Recognizes and promptly reports patient motor abnormalities (i.e. fainting, discoloration, contrast reactions, etc.) to clinical team member.

11.Reviews stock levels and maintains supply inventory in assigned area.

12.May maintain medical records. Logs procedures/tests performed, as required.

13.Performs related duties, as required.

Job Qualification

1.High School Diploma or equivalent, required.

2.Previous customer service experience, required.

3.Ability to enter data into computer applications, required.

4.Medical terminology knowledge, preferred.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $24.88-$27.00/hour

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.