Customer Service Representative

Location: Lake Mary, FL | Pittsburgh, PA | Wilmington, DE (Hybrid – 3 days in office)

Pay Rate: $25/hr

Shift: Must be available one weekend day (Saturday or Sunday) + four weekdays | Shifts: 10:30 AM – 7:00 PM or 8:00 AM – 4:30 PM

Contract Length: 6 months | Contract-to-Hire

Key Responsibilities

• Provide high-quality customer service support via phone, handling inquiries and account transactions.

• Maintain accurate records by entering data into a computerized database.

• Resolve customer concerns efficiently while adhering to compliance and ethical standards.

• Navigate multiple systems (dual monitors, phone systems, software) to provide solutions.

• Meet key performance indicators (KPIs) including call handle time, attendance adherence, and time management.

Position Highlights

• Opportunity for permanent placement with full benefits.

• Top-paying call center in the area.

• 2 weeks PTO upon conversion to a permanent role.

• Opportunity for overtime.

Required Skills & Qualifications

• 2+ year of customer service experience in a call center environment.

• Must have great job tenure

• Ability to multitask, navigate multiple screens, and utilize phone software effectively.

• Strong communication skills and the ability to work in a high-pressure, high-volume setting.

• Experience in banking call centers is a plus.

• Must pass a background check and drug test.

Work Environment

• Hybrid schedule (3 days in-office, 2 days remote).

• Must have a quiet work environment and reliable internet at home.

• Training: Monday–Friday, 9:00 AM – 5:00 PM.

Next Steps

If you meet the qualifications, you will hear from a TEKsystems recruiter within 3 business days.

Pay and Benefits

The pay range for this position is $25.00 - $25.00/hr.

Workplace Type

This is a hybrid position in Lake Mary,FL.

Application Deadline

This position is anticipated to close on Feb 28, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.