Consultant Claims - CH08CE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

At The Hartford, we respect our employees for their unique perspectives, ideas, and solutions. We empower individuals and teams to invent faster, smarter ways of meeting customers’ needs while improving our performance.

Goals are important, but so is the way we reach them. Character and customer value are just as vital to our reputation as financial performance – leading to behaviors that put the customer at the center of everything we do.

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations will have the expectation of working in an office 3 days a week (Tuesday through Thursday) Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

Responsibilities:

As a member of the Auto Managed Care Department, the Michigan Team adjusters handle both commercial and personal lines Michigan first party no-fault (personal injury protection) and medical payments coverage claims with a focus on financial accuracy, appropriate file disposition, and adherence to statutory guidelines. The Michigan no-fault adjusters handle no fault litigation as well as MCCA claims.

• Timely investigating claims to determine first party medical coverage applicability, verification of medical damages, interpretation of medical documentation, ongoing medical management to include utilization of tools to mitigate claim severity while focusing on accurate outcomes along with ruling out potential subrogation.

• Candidates must also comply with requirements set forth by the Michigan Catastrophic Claims Association (MCCA) when handling serious injury claims. This position involves handling claims in litigation, as well as handling claims with significant injuries and high exposure.

• To be successful in this environment, the preferred candidate must possess excellent organizational skills and be able to balance a wide range of competencies.

• Provide exceptional customer service by establishing and maintaining effective relationships with customers through adherence to The Hartford’s standards of communication.

• Ability to make decisions with the customer at the center of everything we do.

• Utilize critical thinking skills to gather and analyze information and data to make sound decisions.

• Continually evaluate self against performance targets and strive to exceed expectations.

• Contribute to a courageous culture that promotes collaboration and inclusion to maximize operational performance and employee engagement. Embrace a culture of continuous improvement.

• Leverage contemporary technology to achieve accurate and efficient claim outcomes.

  Qualifications:

• Previous Michigan First-Party Auto Medical Experience (No Fault/Med Pay/PIP) required

• Consistent high level of performance.

• Organization skills and ability to prioritize and handle multiple projects are essential.

• Experience with no-fault AMC litigation is a preferred plus, but not required.

• Prior experience with large loss reporting is a plus.

• Must have a sense of urgency; meet deadlines through effective decision making and problem solving.

• Effective communication skills are required (oral, written, computer).

• Excellent customer service skills are necessary along with the ability to create and maintain effective relationships with internal and external customers.

• Ability to adapt to change and implement change initiatives is critical.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$80,080 - $120,120

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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Human achievement is at the heart of what we do.

We believe that with the right encouragement and support, people are capable of achieving amazing things.

We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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