Job Title:

Collections Representative (On-Site)

Job Description

Advisor II, Collections Representative

To collect payments or offer payment solutions on past due accounts in an effort to mitigate losses. Work assigned accounts (as determined by the client) while handling inbound and outbound call volume servicing Car/Van accounts. Discuss and make arrangements for qualifying customers when needed. Be a consultant to our customers while providing them an exceptional customer experience.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Collections Representative at Concentrix, you will:

• Collect delinquent payments from customers via phone pay, web payment, and mail, while adhering to regulatory requirements.

• Negotiate payment solutions on delinquent accounts when the customer cannot make an immediate payment.

• Provide superior customer experience to both external and internal customers with phone courtesy providing appropriate follow-up, ensuring a consultative collections approach is taken.

• Ability to offer short- and long-term solutions to customers.

• Ability to offer payment arrangements to customers.

• Provide consultative collections experience to customers.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:

• Must be 18 years of age.

• College student or graduate preferred, High School Diploma or GED required.

• 1 year of experience each in general business, collections and customer service required.

• Must reside in the United States or have a valid U.S. address for residence.

WHAT’S IN IT FOR YOU

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• A wage of $18.50 per hour.

• Paid training and performance-based incentives.

• Lucrative employee referral bonus opportunities.

• 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)

• Mentorship programs that support your rewarding career journey

• Celebrations for Concentrix Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.

• A range of other perks and benefits including Perks@Work access.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Location:

USA, Orlando, FL

Language Requirements:

Time Type:

Full time

​Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here (https://jobs.concentrix.com/global/en/advisor-positions) .

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

•English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

•Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

To request a reasonable accommodation please click here (https://jobs.concentrix.com/global/en/reasonable-accomodation) .

If you wish to review the Affirmative Action Plan, please click here (https://jobs.concentrix.com/global/en/affirmative-action) .