JOB REQUIREMENTS: Description Position Purpose Assist in the oversight of the Front Desk Staff and effectively monitoring and managing customer relations while working closely with the Front Office Manager in administering processes and procedures. Essential Job Functions - Maintains standards of guest service as established by the Front Office Manager. - Ability to learn, manage and train associates on our HotSos system and Springer Miller software. - Responsible for the management of our guests profile information and responsible for communicating with all departments to ensure guest information is relayed in a timely manner and all pre-arrival details are executed prior to guest arrival. - Responsible for managing and entering all new guests profile information that is obtained during the guests stay on property through our embrace program. - Maintain a complete knowledge of and comply with all hotel/departmental policies/service procedures/standards. - Provide budgets/forecasting numbers accurately and on time when requested by upper management. - Anticipate guest\'s needs, respond promptly, and acknowledge all guests, however busy and whatever time of day. - Maintain positive guest relations at all times - Resolve guest complaints, ensuring guest satisfaction - Monitor and maintain cleanliness, sanitation and organization of assigned work areas - Maintain complete knowledge at all times of All hotel features/services, hours of operations All room types, numbers, layout, decor, appointments and locations All room rates, special packages and promotions Daily house count and expected arrivals/departures\' Information regarding groups arriving, departing, and or in-house Room availability status and rate for any given day All hotel departmental policies and procedures - Access all functions in the SMS (Springer Miller System) and any other Front of House related system pertinent to providing maximum service and efficiency for our guest and or associate (i.e. Time Saver, HotSOS, ggrs intranet, Etc.). - Ensure current information on rates, packages and promotions is available to the front desk. - Work closely with the Front Office Manager to review future group requests and how they may affect the front desk. Prepare the Front Desk and communicate to any other departments necessary for these events. - Assign work duties to staff - Supervisory duties to include evaluating performance, time clock auditing, coaching and counseling of associates, and scheduling of staff. - Monitor group VIP\'s and verify that they are registered and treated in accordance with hotel standards and CRM procedures. - Monitor arrival/event patterns and work closely with front desk scheduling to verify that the desk is appropriately staffed - Monitor group early arrival requests to verify that they are given the first available clean room - Assist staff with their job functions to ensure optimum service to the... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/22512B008FB340ED