Technology Specialist Job Description You were made to do this work: designing new technologies, diving into data, optimizing digital experiences, and constantly developing better, faster ways to get results. You want to be part ofa performance culture dedicated to building technology for a purpose that matters. You want to work in an environment that promotes sustainability, inclusion, wellbeing, and career development. In this role, youll help us deliver better care for billions of people around the world. It starts with YOU. In this role, you will: Purpose: Support the day-to-day operations of PCs, servers, and networking equipment for the manufacturing location. Coordinate small to medium size IT (Information Technology) projects for the plant and contribute to large IT projects. Customers: Primary customers will be the site personnel in the office and manufacturing areas. Key stakeholder and working relationships will be established with engineering, infrastructure, and the business depending on the assignment and project scope. Reports: The incumbent works within the ITS (Information Technology Services) Infrastructure Coordination and Delivery Managers Team and may take functional work direction from others at the facility. General Duties by Product or Service: Network Support: Installs and supports network equipment with guidance from Network Operations team. Server Support / Maintenance: Coordinates or performs New Physical or Virtual Server installation, IOS Upgrades, critical patching, and maintenance with assistance from the Server Team. PC Support / Deployment: End to end roadmap ownership including ordering, imaging, troubleshooting, and maintaining accurate inventory management through Service-Now. Printing Services: Manage multi-function device and printer fleet Procures and provides basic support, escalates issues to printer vendor. Unified Communications (Voice/Video) Support: Installs and supports UC equipment with assistance from UC Operations team. Mobility Services: Assist with new equipment requests and some configuration. Surplus Coordination: Documents and coordinates IT hardware surplus equipment process for inventory purposes and asset disposal. Supports Operational Excellence within the site(s) of responsibility: Provides operational support to the Mill related computer systems and installed applications, resolves minor infrastructure problems, and escalates higher impact issues. Leads the planning and execution of Mill infrastructure projects. Manages and coordinates local Infrastructure vendors work at site. Ensures LAN/WAN and related computer systems are compliant within established control procedures. Review and control access to MDF and other sensitive areas with established control procedures. Maintains site IT Business Continuity Plan. Maintains a 1 to 3-year IT plan. Liaison between Mill and Technology Teams: Seeks out and relays future technology recommendations between mill and centralized technology teams. Coordinates technology recommendations and changes from other IT teams. Performs site IT administration support, requests new employee accounts (LAN, email, etc.), provides IT on-boarding training. Procures IT infrastructure components according to KC established procurement process. Provides education to Mill users on KC available technologies and their proper use. Manages communication plan for recent technologies implementations. Facilitates collaboration between stakeholders who share common objectives. Demonstrates a commitment to quality performance through personal example by adopting a customer-based philosophy in the level of service provided. Demonstrates an analytical and systematic approach to problem solving. Rapidly absorbs new technical information and applies it effectively. Basic Qualifications: College Associated Degree 5 years of relevant experience with demonstrated skills or 7 years of applied experience with demonstrated skill described defined. Troubleshooting and solving basic computer issues, familiar with Windows XP/7/10/11, Windows 2003/2008/2012 Server, SQL Server 2003/2008/2012/2016/2019, Cisco Networking, LAN networks, Wireless networks, Firewalls, Microsoft Office products, Office 365, SharePoint, smartphones, and tablet (IOS, Android). Ticketing system management for Incident and Request tracking (i.e.: Service Now) About Us Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals, like you. At Kimberly-Clark, youll be part of the best team committed to driving innovation, growth, and impact. Were founded on more than 150 years of market leadership, and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark. Led by Purpose. Driven by You. About You You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, were constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, youll experience Flex That Works: flexible work arrangements that empower you to have purposeful time in the office and...

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