Express is now hiring for a Customer Service Representative for an online eyewear retailer based out of Lacey, WA. This is a evaluation to hire opportunity, working Monday through Friday 7:30a-4:00pm. The compensation for the position starts at $17.66/hr. The ideal candidate will be a self-starter with excellent problem-solving skills and the ability to work effectively within a team. This role involves assisting customers through email, chat, and phone, providing information on products, processing returns and warranties, and ensuring customer satisfaction. 

Job Duties:

• Provide exceptional customer service via email, chat, and phone.

• Assist customers with order status, product information, returns, and warranties.

• Utilize computer systems to manage customer inquiries and process orders.

• Resolve customer issues in a timely and efficient manner.

• Collaborate with team members to ensure a consistent and high-quality customer experience.

• Maintain knowledge of current product offerings and promotions.

• Perform other related duties as assigned.

   

Job Requirements:

• High school diploma or equivalent

• Proficient in computer usage and various software applications.

• Strong problem-solving skills and the ability to think critically.

• Self-motivated and able to work independently as well as within a team.

• Excellent communication skills, both written and verbal.

• Tech-savvy with the ability to quickly learn new systems and technologies.

• Previous customer service experience, 2+ years minimum 

   

   

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3 Ways to Apply: Pick 1

• Call our office at (360) 357-7195 and let us know you are looking for work
• Text the word "Jobs" to: 360-357-7195 and someone will respond to you

• Email your resume to: Jobs.OlympiaWA@Expresspros.com

   

   

Express Employment Professionals offers benefits including Medical Benefits that meet ACA Requirements, Washington Paid Sick Leave & Holiday Pay for full time employees (after working 500 hours and averaging at least 35hrs/wk excluding overtime).