TheInformation Technology (IT) Managerwill be responsible for Information Technology issues, products and services on site including design, installation, training, support, adherence to Company Guidelines, Enhancements and Maintenance of software, hardware, licenses and products in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Hilton La Jolla Torrey Pines is a Coastal Retreat with Breathtaking views of the Pacific Coast and Torrey Pines Golf Course. This Luxury Property boasts 394 spacious guest rooms and over 60,000sq ft of event space with people traveling all over the world to take advantage of all the amenities.

Salary Range: $85,000-$90,000

Classification: Full Time, On-Site position

What will I be doing?

As the Information Technology (IT) Manager you will be responsible for Information Technology issues, products and services on site including design, installation, training, support, adherence to Company Guidelines, Enhancements and Maintenance of software, hardware, licenses and products. Youwill also be responsible for leading and participating in various technology projects, such as workstation and server refreshes, Wi-Fi, PBX, and point-of-sale installations, ensuring that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.

You will support the hotel with business solutions using Technology including installing, diagnosing, repairing, maintaining,andupgradingallhardwaretoensureoptimalperformance.Additionally,youwillresolveproblem areas in a timely and accurate fashion and provide end-user training and assistance.

AsaTeamMemberinthisrole,youwillberesponsiblefor:

Project Management & Vendor Management

• WorkingwithintheITCapexbudgetofeachpropertyasapprovedbytheownershipandregionalITleadership
• WorkingwithHiltonSupportTechnologyCenter(HTSC)andallvendorstoensurethetimelyresolution of IT challenges and outage
• ManagingthesupportcallsinitiatedbyHTSCorvendorsforsystemsandapplicationsnotsupportedby HSC Serving as onsite point of contact for HTSC or vendors

Technical Leadership

• EnsuringHiltontechnicalstandardisimplementedinregionalproperties
• Evaluatingpropertyneedsandtechnologysolutionstoimproveprofit,operations,andguestexperience
• Preparingastatusreportofalltechnicalandoperationalactivities
• Participatingincorporate,propertydepartmental,andoperationsmeetingsasappropriate
• Advisingon,maintaining,andsupportingpropertyinfrastructure;includingservers,backups,property LAN and WAN, telecom systems

SystemAdministration

• OnboardingTeamMembersanddeployingtechnologytools
• Maintainingdocumentationforeachmanagedpropertyintheregion

What are we looking for?

Webelievethesuccessinthisrolewilldemonstrateitselfthroughthefollowingattributesandskills

• Abilitytousenetworkmonitoringtoolstoperformaperiodichealthcheckofsystem
• HandleandmonitorPBXsystemperformancetoassuredependableanduninterruptedoperationof telephone communications
• Understandingmulti-functionalbusinessandtechnologyrequirements
• Performingpreventativemaintenanceandminorequipmentrepairs
• SupervisingpropercontrolstoensurehotelsfollowSOX,PCI,andPABPsecurityrequirements
• EnsuringtechnicalobjectivesandbusinessinitiativesarebeingfollowedperHiltonstandards
• Implementingandrunningdepartmentalprocessesandprocedurestoensurestrategiesanddirectives are in accordance with hotel objectives
• Maintaincollaborativepartnershipswithpreferredvendors,corporateIT,ownership,andhotelexecutives
• Supportingcontinuedprofessionalgrowthandtalentdevelopment

Tofulfillthisrolesuccessfully,youshoulddemonstratethefollowingminimumqualifications:

• Two(2)yearsofprofessionalworkexperienceinTechnologyorarelatedfield

Itwouldbehelpfulinthispositionforyoutodemonstratethefollowingcapabilitiesanddistinctions:

• Bachelor’sDegree,orAssociate’sDegreeplus6yearsofTechnologyrelatedexperience,orHighSchoolDegree/GEDplus12yearsofTechnologyrelatedexperience
• Two(2)inHospitality,Operations,andITsupportroles
• 1-3yearsmanagingpeopleorteams
• ExperienceadministeringnetworksinaWindowsServerandworkstationenvironment
• Knowledgeofnetworkinfrastructure,includingcabling,wirelessnetworks,networkswitches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with these Hospitality related applications and systems: Property Management Systems, PointOfSalesSystems(F&B,spa,parking,etc.),KeycardSystems,TicketingSystems,PBX,andVoicemail

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The salary range for this role is $85K - $90K and is based on applicable and specialized experience and location.

Job: Systems and Network Engineering

Title: Information Technology (IT) Manager - Hilton La Jolla Torrey Pines

Location: null

Requisition ID: HOT0B3EU

EOE/AA/Disabled/Veterans