JOB REQUIREMENTS: Maintain and uphold the College values of Learning, Excellence, Accountability, Diversity, Student Success, Teamwork, Integrity, and Respect. Regular attendance is required. Perform office functions which may include but are not limited to: respond to internal/external customers and staff; create and modify documents, records, and reports using College standard software; maintain hard copy and/or electronic filing system; monitor inventory and budget information; schedule, coordinate, and prepare materials for meetings and/or appointments. Complete all required College training and be responsible for maintaining the skills necessary to complete the essential functions of the position as defined by the department. Student Success is the cornerstone of Western\'s culture, and the college may assign employees as needed to other areas or additional duties to foster this success. In-Person & eCampus Customer Support - Supporting Action/Task May Include: Provide a high level of customer service by greeting walk-in customers and responding to questions about products and purchases. Provide textbook ordering support in person and over the phone using the eCampus online bookstore. Provide eCampus technical support and troubleshooting Assist with campus events including student registration and orientation and eCampus training sessions Direct work and assist in the training of new employees and work studies Cashiering, Merchandising, & Store Promotions - Supporting Action/Task May Include: Perform accurate and efficient retail sales activities. Operate cash register to process payments and issue refunds or exchanges as necessary. Perform tasks related to store opening and closing Stock and restock shelves. Ensue product availability on the webstore Create marketing materials for sales and promotions including trendy marketing displays. Assist with special branded clothing requests Manage Campus Shop social media platforms Maintain appearance of sales floor by organizing, dusting, and straightening of merchandise on shelves. Direct work and assist in the training of new employees and work studies Inventory & Purchasing Functions - Supporting Action/Task May Include: Act as main purchasing contact and order all giftware, supplies and apparel Creates purchase orders, sets retail prices, and reconcile shipments with original purchases orders. Transmit invoices to accounts payable. Receive and process merchandise shipments and deliveries. Maintain inventories for apparel, giftware and school supplies Analyze sales data and research trends to ensure the store has the latest products Maintain relationships with various vendors to maximize cost saving for the customer and store. Perform end-of-year physical inventory and ensure accurate documents. ***** OTHER EXPERIENCE AND QUALIFICATIONS: Minimum Qualifications: High School Graduate or GED Recipient Preferred Qualifications: One-year Retail or Customer Service experience or Computer skills, operate cash register, read emails and type responses. (i.e.: MS Word, Excel, Outlook) OR combination of experience ***** APPLICATION INSTRUCTIONS: Apply Online: http://www.westerntc.edu/employment/