Position Summary: Handles all phases of debit card operations; the processing of both internal and external request for the maintenance of all customer accounts as it pertains to debit card issues. Generating and/or processing all necessary reports and/or maintenance functions and answering debit calls from the internal offices and from the public while providing exceptional customer service.

Duties:

1. Attendance at monthly branch meetings (as needed)

2. Completion of educational assignments

3. Compliance with all branch security policies, including but not limited to, proper branch opening and closing (as needed)

4. Ordering and maintaining branch supplies

5. Back-up Fraud Department (as needed)

6. Filing or scanning of documents

7. Provide quality customer service through knowledge of debit card services

8. Responsible for daily operations of FFBT Debit Card Department; include any ordering, updates and all maintenance to debit cards

9. Responsible for all customer service inquires about debit card, both from branches and direct customer contact. Research and manage returned debit cards

10. Check daily reports

11. Assist with Cam Alerts

12. Ordering and maintenance of debit cards

13. Maintenance of all debit cards

14. Answering phones and debit card support emails

15. Other duties as assigned

16. Providing exceptional service by greeting all calls with a smile processing requests correctly and promptly

17. Manage and resolve all customer requests for updates, inquiries and any problems either in person or over the phone

Relationships/Qualifications:

1. Responsible to the Fraud Investigations Manager/Debit Card Manager for the fulfillment of duties assigned

2. Detailed oriented

3. Must have the ability to maintain confidentiality in daily operations and interactions with customers, while being proficient with interpersonal relations and communicative skills

4. Must work effectively in a team setting

5. Ability and commitment to provide exceptional customer service in response to the customer needs

6. Computer skills