Company Description

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

Job Description

Hybrid Position - The ideal candidate must live in Knoxville, TN or the surrounding area.

The Human Resource Service Delivery Representative aids with and facilitates the human resource processes for all employees. This role is the first point of contact for all employees and provides Level 1 (Tier 1) support for all Human Resources Service Areas including Recruiting, Benefits, Payroll, Compensation, Employee Records, Leave of Absence, Learning and Development.

• Provides Level 1 (Tier 1) support to HR Business Partners, Managers and Team Members regarding questions related to various HR data.

• Performs a variety of general administrative duties related to HR compliance.

• Answers general questions from Team Members via phone, chat, email, etc.

• Works with HR Business Partners, Managers and appropriate COE’s regarding any follow-up/reporting needed for various company-wide initiatives.

• Promotes an environment of teamwork and positivity.

Qualifications

• Broad knowledge of HR principles – Generalist

• Ability to independently handle, research, evaluate and resolve simplex problems for all HR principals (Recruiting, Benefits, Payroll, Compensation, Employee Records, Leave of Absence, Learning and Development, etc.) and use existing resources to assist with inquiries.

• Ability to utilize and transact in HR systems, portals, knowledgebase and case management and follow standard procedures in resolving issues, knowing when to refer to higher tiers when appropriate.

• Ability to adhere to deadlines, cycle times and service level agreements

• Ability to understand and follow HR Policies and procedures

• Maintains a high level of confidentiality

• Strong collaboration and teamwork skills

• Strong organizational, attention to detail and multi-tasking skills

• Strong interpersonal and customer service skills

• Strong written and verbal communication skills

• Proficient in MS Office

• High school diploma

• Minimum 1 year experience in Customer Service or Human Resources

• SHRM or HRCI credential preferred

Additional Information

#LI-CH1

#LI-Hybrid