Full job description {#full-job-description tabindex="-1"}

Job description

Help Desk Tier 1

The Help Desk Is role provides front-line end-user support and system configuration/troubleshooting on-site and remotely to various Net3 IT clients. We are looking for an individual who is:

• Strong interpersonal and communication skills; ability to explain simple procedures in writing or verbally; excellent phone skills.
• Strong ability to learn and follow instructions well; strong analytical skills.
• Ability to train Help Desk, make presentations to an internal audience, and interact positively with upper management.
• Independent problem-solving, self-direction.
• To be able to troubleshoot and configure Office 365 and Microsoft Azure.
• Works well alone or in a team.

Essential Duties and Responsibilities:

• Provide on-site/remote technical support for end users
• Deploy/re-deploy new computers as needed
• Configure printers and switches (basic only)
• Complete technical documentation of installed equipment
• Troubleshoot Wi-Fi/Network connectivity
• Troubleshoot and Administer Windows-based applications, Workstations OS
• MFP/Scanner/FAX troubleshooting
• Work service requests and incidents through a ticketing system
• Other tasks or duties as assigned or required
• Troubleshoot VOIP-related issues

Qualifications/Experiences:

• Basic networking familiarity
• Basic understanding of Windows Servers 2008/2012/2016.
• Excellent knowledge and troubleshooting skills for Windows 7/8/8.1/10, Mac OSX, Android and IOS devices.
• Excellent in troubleshooting helpdesk issues such as, password resets, printer installation, Wi-Fi, performance issues,
• Outlook setup, removing malware/virus etc.
• Basic understanding of Office 365 and E-mail concepts.
• Basic understanding of VOIP systems and protocols.
• 2 years of experience in a Help Desk environment using a ticketing system.

Work Conditions and Other Considerations:

• Candidates should have reliable transportation for travel between customer sites
• The candidate should be able to lift 51 pounds
• In-home work area and internet connectivity for remote support when needed
• Participation in after-hours work as needed
• Location: Knoxville, TN

Net3 IT offers competitive salaries and a full complement of benefits, including a flexible work schedule, great personal time, health insurance with HSA match, dental/vision plans, company-paid long-term disability and life insurance, cell phone stipend, and client referral bonuses.

Job Type: Full-time

Benefits:

• 401(k)
• Dental Insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call
• Weekend availability

9050 Executive Park Dr Ste C 105, Knoxville, TN 37923

Job Type: Full-time

Pay: $38,500.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• Monday to Friday
• On call

Experience:

• Help desk: 2 years (Preferred)
• Windows: 2 years (Preferred)

Work Location: In person