Job Details

Description

A.T. Still University (ATSU) is seeking applicants for an exempt Business Process Analyst - Administrative Systems. The Business Process Analyst will drive a culture of continuous improvement at ATSU by analyzing existing business processes and implementing improvements using various systems and technologies. This role involves a combination of analysis, documentation, training, and project management to optimize workflows and enhance system utilization across the university.

Major Job Duties

• Analysis and Documentation
  • Analyze and document existing business processes, identifying areas for improvement.
  • Evaluate systems and make recommendations for their use.
  • Investigate and resolve issues and problem areas.
  • Test new software versions and make recommendations for process changes.
  • Build business process automation and workflows using low-code/no-code solutions.
• Training and Education
  • Provide training on systems and business processes for new employees.
  • Offer continuous learning opportunities for existing users.
  • Conduct training sessions on new functionalities and data input processes.
  • Create and maintain web-based training materials.
• Issue Tracking, Communication, and Reporting
  • Maintain issue tracking system and follow up on critical issues.
  • Investigate and document steps to recreate issues.
• Leadership
  • Act as a liaison with ITS for technical problem-solving.
  • Manage key projects for new technology implementations.
  • Assist in evaluating new technologies and their strategic implications.

Job Responsibilities

• Programs or Services
  • Responsible for implementation, support, and continuous improvement of systems such as Anthology Student, Anthology Reach, Anthology Raise, and Microsoft Dynamics.
• Knowledge Areas
  • Transactional based systems and related workflows.
  • Tools for documenting workflows and data mapping.

Education/Experience

• A minimum of three years of relevant experience.
• Experience in working collaboratively with end users.
• Experience in analyzing business processes and workflows.
• Ability to capture user requirements and translate them into functional processes.
• Experience in managing and balancing multiple projects.
• Exposure to no-code/low-code development platforms (e.g., Microsoft Power Apps) and AI tools (e.g., Google Gemini, Microsoft Copilot, ChatGPT) with a willingness to learn and grow in these areas.

Skills/Equipment

• Ability to prepare and edit functional documentation.
• Excellent project management and people skills.
• Excellent communication skills (written and verbal).
• Ability to work effectively in a virtual environment and conduct meetings via video conferencing.
• Workflow documentation software (e.g., MS Visio).

Personal Characteristics/Traits

• Analytical thinker comfortable with learning new things and using knowledge to solve problems.
• Calm demeanor and ability to instill confidence.
• Aptitude for leadership and decision-making.
• Team player who can manage multiple projects effectively.
• Logical thinker with an interest in using technology for process improvement.
• High sense of ethics and sensitivity to personal privacy and data protection.

Work Location

• On-site, telecommute, or remote work options available.