Description

Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Medical Assistant III, Certified provides advanced clinical, leadership and administrative support to providers and other health care team members. Works under the clinical supervision of the provider for patient care activities, and under the general direction of the designated manager/supervisor.

Responsibilities:

1. Performs rooming and/or intake process, collecting and data, including vital signs, height, weight, and data related to patient’s reason for visit.

2. Collects patient and family data, including medical and social history.

3. Reviews patient’s current medication list, allergies and preferred pharmacy. Administers medications.

4. Assists the provider as directed, during treatments, examinations and procedures.

5. Collects specimens and performs phlebotomy.

6. Performs tests, for examples EKG, eye exams, and may assist with advanced procedures under the direction of a provider.

7. Reviews the patient record to determine whether patient requires any routine health screenings.

8. Ensures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.

9. Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed.

10. Prepares, cleans, stocks and maintains exam and treatment rooms. Cleans and sterilizes instruments.

11. Responsible for ordering clinic supplies.

12. Assists with patient registration, check in/check out, appointment scheduling, and scheduling of tests and treatments, and referrals. Answers clinic telephone and assists in-basket under the direction of a provider or nurse.

13. Assists in emergency situations as directed by a provider or nurse.

14. Assists the physician with maintaining preventive health measures for a panel of patients.

15. Performs clinic based quality or safety role (ex. clinic safety coordinator, performs required medication or other audits).

16. Maintains clinic quality databases or registries, such as immunization registry, immunization or medication registry.

17. Serves as subject matter expert and/or resource for departmental business unit, may include: Answering questions related to business unit; Resolving issues or complaints; Escalating issues to management that cannot be resolved by the team; Recommending suggestions for improvement

18. Serves as communications point of contact, may include: Participating in scheduled staff meetings and/or huddles; Providing management with status updates regarding team activities; Disseminating information to team

19. Serves as point of contact for scheduling/triaging, may include: Remaining aware of team requests for time off to assure appropriate coverage at all times; Developing coverage plan, notifying staff involved when team members are out; Triaging assignments to staff based on coverage needs or complexity of tasks which may require assessment of individual skill level to perform tasks

20. Interviews and orients new employees, may include: Attending Hiring for Excellence (HFE) training; Participating in candidate interviews and hiring decisions using HFE processes; Creating schedule and acting as preceptor for orientation of new employee; Tracks orientation progress and amends schedule as needed; Trains other medical assistants in routine clinic procedures; Provides verbal and written feedback on trainee’s progress

21. Provides leadership on policies, procedures, training, and education to include: Being fully knowledgeable of policies and able to educate others on necessary changes in practice; Acting as a role model and advocate for compliance with policies and procedures; Assessing staff training needs and working with supervisor on training and development programs; Assisting with dissemination of information, education, and outreach materials to supporting training and development efforts; Tracking training progression and relaying training needs to supervisor; Scheduling training sessions; Updating LMS classes as applicable; Preparing ARC requests for signoff for system access and obtaining management signature

22. Serves as Referral Coordinator, Care Manager, or assists supervisor/manager/provider to maintain clinic patient flow. Proficient in advanced clinic procedures and/or clinical skills. In conjunction with supervisor, coordinates the schedules and daily assignments of other clinical support staff. Serves as clinic Kaizen Coach, or facilitates Purple Belt or A3 Project to improve quality or efficiency in the clinic.

Other Information

Other information:

Education Requirements:

● Requires high school diploma or GED.

● Completion of a Medical Assisting program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accreditation Bureau of Health Education Schools (ABHES) is strongly preferred but not required.

Licensure/Certification Requirements:

● Requires Medical Assistant certification by either the American Association of Medical Assistants (AAMA), American Medical Technologists (AMT), National Health Career Association (CCMA), National Association of Health Professionals (NRCMA), or National Center for Competency Testing (NCMA).

● Basic Life Support Certification from American Heart Association (AHA) or American Red Cross (ARC) required.

Professional Experience Requirements:

● Requires at least two years’ experience as a medical assistant.

Knowledge/Skills/and Abilities Requirements:

● Demonstrated effective communication and interpersonal skills.

● Demonstrated ability to engage positively with patients and families and to work as a team with staff and providers.

● Ability to use a computer to document required information into the electronic medical record.

Job Details

Legal Employer: NCHEALTH

Entity: UNC Physicians Network

Organization Unit: Lenoir Family Medicine

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.07 - $25.98 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Kinston

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.