This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6484313

JOB SUMMARY\ Actively supports and upholds the Kingman Fire Departments mission and values. Under general supervision, responds to emergency and non-emergency calls for service, identifies and dispatches appropriate law enforcement, fire and emergency service units, gathers, analyzes and reports critical information during life or death situations such as crimes in progress, medical emergencies and fire/rescue incidents; complies with Police and Fire Department policies and procedures to assure the safety of officers and the public.

Essential Functions

Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.

• Provides excellent and proficient customer service to both internal and external customers.
• Accurately operates answers, evaluates, and prioritizes multi-line telephone devices including 9-1-1 telephony, administrative and business lines, TTY/TDD, and general public inquiries.
• Accurately dispatches, via radio and telephone, law enforcement, neighborhood services, fire and EMS units to respond to emergency and non-emergency incidents reported by members of the public.
• Utilizes CAD map and other mapping sources to correctly identify geographic location of callers as is indicated or needed to respond appropriately to requests for service.
• Utilizes multiple radio frequencies and telephone to orally communicate clear, concise information for response by field units including law enforcement, fire, emergency medical services and neighborhood services.
• Completes proper transfers or connections for incoming, outgoing and inter-office calls. Sends, routes, relays or refers callers or messages to the appropriate division or employee.
• Retrieves from and/or enters information into the National Crime Information Center (NCIC), Arizona
• Criminal Justice Information System (ACJIS) via JWI and other local, state and national computer files; confirms validity and status of information for other agencies. Utilizes the EMD (Emergency Medical Dispatching) system to provide specific information and instruction to callers and units responding to medical emergencies.
• Assists in troubleshooting as required and reports failures or problems with any system. Tests equipment as needed.
• As assigned by Communications Training Officer (CTO), provides on-the-job training and direction to new employees.
• Enters a variety of data related to warrants, citations, tickets, and/or information received from callers into a database.
• Makes sound decisions and quickly reacts positively under stressful conditions which typically entail the life or wellbeing of a citizen or public safety member who is in danger.
• Maintains confidentiality of work-related information.
• Maintains all required records and reports in a correct and timely manner.
• Works in a safe manner and reports unsafe activity and conditions.
• Maintains professional and effective working relationships by providing exceptional customer service and must be able to harmoniously work in a team environment.
• Maintains punctuality.