This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6792367 Provides excellent customer service, contributes to the overall satisfaction of the patient experience, and adheres to the Behavioral Expectations Agreement. Promptly fields and/or directs incoming calls; responds to patient and/or staff inquiries. Refers patient accounts to financial counselors when further explanation/education is needed. Consistently demonstrates a willingness to assist co-workers to support department efficiency and to support positive customer feedback goals. Participates in on-going process improvement activities for the team. Floats to other work areas, as requested.

Preregister, register, schedule, reschedule, and discharge patients according to the defined guidelines. Enters new patient data and/or verifies patient records are up-to-date, confirms the completeness of the electronic health record (EHR) and makes changes as necessary. Verifies insurance eligibility and benefits within a timeframe determined by KHI. Obtains pre-authorizations from third-party payers in accordance with payer requirements, when needed. Ensures identified information are complete and scanned into patients electronic health record (EHR). Obtains signatures on all required forms. Manage co-payments, deductibles, allowances, etc. as instructed.

Accurately balances daily cash to include: completion of daily cash log, bank deposit slip, and daily reports to Patient Financial Services. Accurately utilizes insurance eligibility/audit tools and report/correct variances within the EMR. Quality performance scores must meet defined goals. Verifies insurance eligibility and benefits within a timeframe determined by KHI and obtains pre-authorizations from third-party payers in accordance with payer requirements. Collects upfront co-pays, deductible and coins securing deposits on self-pay and high accounts.