CrossTech is seeking a Data Insight & Reporting Analyst to support one of our clients in Philadelphia, PA. This is a hybrid/work from home position.

Job Description

• Derive insights from data analysis, conduct root-cause analysis of operational issues identified by the data, and provide recommendations to remediate operational issues.
• Transform raw data and analysis into data visualizations and interactive dashboards using dashboard tools.
• Drive understanding of the client's members and interaction with client's call center, through in-depth analyses of user interaction, engagement, and transcribed calls.
• Answer complex business questions via SQL queries to enable business owners to make critical decisions.
• Investigate to identify problematic trends that may impact member experience and operational metrics negatively.

Qualifications/Skills      

• 2+ years of experience in Data Analytics.
• Manage, transform, and analyze data using SQL.
• Experience with data visualization tools, such as Power BI and Tableau.
• Comfortable with ambiguity with the ability to challenge traditional thinking to solve problems.
• Ability to translate business language into technical requirements.
• Ability to clean, wrangle, and transform large, complex data sources, using fit-for-purpose data analysis techniques to generate robust insights.
• Strong Microsoft Office skills: Excel, PowerPoint.
• Bachelor's Degree (e.g., Statistics, Engineering, or Economics).

Compensation

$41-$43/hr.

Comprehensive Benefits Offered

This job description is intended to provide information about this position's essential functions and basic duties. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and duties that could be assigned. Additional functions and requirements may be assigned by management as it deems appropriate. This document does not constitute a contract and is subject to change at the discretion of CrossTech Consulting Group.

*CrossTech is proud to serve as an EOE/Vets/Disabled employer.