Job Summary:

The Food Server is responsible for providing excellent customer service to guests by taking orders, serving food and beverages, and ensuring a pleasant dining experience. This role requires a friendly and outgoing personality, attention to detail, and the ability to work well under pressure.

Key Responsibilities:

• Guest Interaction:

  • Greet guests promptly and courteously as they are seated.
  • Present menus, answer questions about menu items, and make recommendations.
  • Take accurate food and beverage orders and enter them into the POS system.

• Order Delivery:

  • Serve food and beverages to guests in a timely and efficient manner.
  • Ensure orders are delivered accurately and to the guests' satisfaction.
  • Check on guests periodically to ensure they have everything they need.

• Customer Service:

  • Respond promptly to guest requests and concerns.
  • Provide exceptional service by anticipating guest needs and exceeding expectations.
  • Handle guest complaints or issues with a positive attitude and seek assistance from management when necessary.

• Table Maintenance:

  • Prepare tables for new guests by cleaning and setting up tableware, linens, and condiments.
  • Maintain cleanliness and organization of the dining area throughout the shift.
  • Clear and reset tables promptly after guests leave.

• Payment Processing:

  • Present checks to guests and process payments accurately.
  • Handle cash, credit card transactions, and provide change as needed.
  • Balance cash drawer at the end of the shift.

• Team Collaboration:

  • Work closely with kitchen staff and other servers to ensure smooth service.
  • Assist with side work and opening/closing duties as assigned.
  • Support colleagues during busy periods by taking additional orders and assisting with service.