Continue Your Experience of a Lifetime!

Vail Resorts provides a variety of opportunities for employees to grow in their passion for the outdoors while building lifelong connections with teammates and guests from around the world.

As you move from season to season, or begin a year-round career, you’ll continue to receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Our team members are the core of our mission. Providing the Experience of a Lifetime for our guests starts with you.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://vailresorts.service-now.com/hrportal?id=knowledge&sys_id=4a491bcbdb8b6b0091bb929adb9619fe)

Job Summary:

Manages the overall day-to-day operation of a ski tune shop. This position is responsible for ski tuning, financial management, staff supervision, ski delivery and overall store management. Oversees hiring, training, coaching and scheduling of store personnel.

Job Responsibilities include (but are not limited to):

• Oversight of the service and tuning of customer and rental skis/snowboards according to established guidelines.

• Ensure all ASTM testing/standards are being performed and met.

• Handle In-Transit Equipment.

• Coordinate the movement of all skis and snowboards to and from stores and tune shop.

• Generate sales, and demonstrate and maintain a professional standard of guest service

• Evaluate sales trends and create methods for sales growth

• Manage inventory control and meet or exceed inventory goals

• Role model and administer company policies and guidelines

• Recruit, hire, train, coach, and maintain a quality core tuning center staff

• Enforce company cash handling policies and procedures, and other loss prevention policies

• Conduct performance appraisals for and coach development of staff on a regular basis

• Maintain all company paperwork according to policies and standards

• Communicate ideas or issues with the Regional Manager

• Ordering tune shop supplies and maintaining tune shop machinery.

• Adhere to and enforce safety procedures according to policies and standards.

• Remain current on new industry products and trends, and demonstrate knowledge of products

• Be energetic, motivated, and possess the ability to multi-task

Job Qualifications:

• A minimum of 3 years of retail sales experience - preferred

• A minimum of 1 year of ski / snowboard rental management experience - required

• A minimum of 3 years prior tuning experience - required

• High school diploma or equivalent - required

• Proficient in Microsoft Office applications - required

• Ability to communicate frequently with co-workers and guests in accurate spoken and written English - required

• Excellent communications skills both written and verbal

• Self-motivated with the ability to multi-task

• Familiarity with rental and retail POS system - preferred

• At least 1 years of supervisory experience

• Must be a team player and be able to handle fast paced stressful environment

• Possess the desire to offer the highest customer service standards to guests

Benefits include:

• Free EPIC Pass

• Employee discounts at our retail stores

• Employee Assistance Program (EAP)

• Excellent training and professional development

• 401k Saving Plan

• Health Benefits

• Auto, Home, Pet Insurance

• Subsidized bus pass (Full time only)

The expected pay range is $25 - $27. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 504053

Reference Date: 08/05/2024

Job Code Function: Store Operations