Job Information
Ketchikan Indian Community Victim Services Case Manager in Ketchikan, Alaska
General Information
Job Title: Victim Services Case Manager
Contact: Human Resources, (907)228-9316
Date Posted: 02/10/2025
Location: Social Services
Compensation and Hours
Minimum Salary: $23.88/Hour
Maximum Salary: $35.82 DOE/Hour
Type of Job: Full Time
Hours per Week: 40
Benefits: Health/Dental/Vision/401K
Anticipated Job Duration: Year Round
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Job Description
Indian Preference in hiring is given to qualified enrolled members of Ketchikan Indian Community (KIC) and Native Americans consistent with P.L. 93-638 and in accordance with KIC policy and other applicable federal laws.
Purpose
Ketchikan Indian Community (KIC) job descriptions are a management tool to help organize duties and provide employees with the employer’s expectations with regard to a specific job classification. The responsibilities listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is a reasonable assignment for the position. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Job Summary
The Victim Services Case Manager will assess and evaluate victims of crime for services. Will provide crisis intervention, stabilization and referrals within KIC and the community to deliver wrap around services to victims.
Services provided may include crisis intervention, court-based advocacy, culturally based healing practice, victim advocacy, and transportation. Collaborate with staff, supervisor, and community liaisons to ensure that safety plans are holistic and culturally responsive. Flexible work schedule and on-call responsibilities may be implemented under the direction of the Program Coordinator with approval from the Social Services Director. Other duties as assigned by supervisor.
Job Duties & Responsibilities
Provide crisis intervention, stabilization and referrals within KIC and the community to deliver wrap around services for victims of crime.
Address immediate and on-going needs of victims using a victim centered response and develop individualized case plans.
Support victims by providing financial aid including funds for emergency food/snacks, clothing, and personal hygiene products, etc.
Provide information on victims’ rights and transportation as necessary.
Advocate, accompany and/or negotiate on the behalf of victims in a variety of civil and criminal systems.
Assist victims with Crime Victim Compensation claims filing process and follow-up.
Collaborate with DV Taskforce, SART, and DART to identify topics, venues, and concerns reflecting new scope of expansion for the domestic violence program.
Serve as a liaison with the Office of Victim Services Vocational Rehabilitation Unit as well as the point of contact for Alaska Legal Services.
Prepare and maintain required documentation in a timely and thorough manner in compliance with department, state and federal policy and regulations.
Assist in the development and evaluation of policies, procedures and trauma-informed protocols.
Complete and attend additional training events identified by supervisor
Other duties as assigned
Minimum Qualifications (Education & Experience)
Bachelor’s degree in Psychology, Social Work, Sociology, Family/Consumer Sciences, Child Development, Substance Abuse, Mental Health, Human Services, Education, Criminology, or counseling, and therapy fields required.
Progressive, responsible social work, human services, clerical, office or other work that indicates ability to acquire the particular knowledge and skills needed to perform duties in this position.
A combination of relevant experience, education, and training may substitute for education and experience requirements on a year-for-year basis.
Certification and/or License
Proof of valid driver's license with acceptable driving record (when DL is required for the job).
Necessary Knowledge, Skills, and Abilities
Knowledge of state and federal “best practice” guidelines for Social Services Programs.
Knowledge and experience with victims of violent crime.
Knowledge of social work and case management services in a clinical and community-based setting.
Knowledge of Violent Crime Compensation funding.
Ability to evaluate specific situations and recommend solutions.
Ability to communicate with victims in a way that validates the individuality, experience, decisions, and strengths of person who have been victimized in a respectful and skilled manner.
Strong understanding and sensitivity to American Indian/Alaska Native (AI/AN) Tribal culture and lifestyle, working effectively with AI/AN populations.
Effective oral and written communication skills with sensitivity to the lifestyles of targeted participants.
Skills in operating personal computers using a variety of computer software.
Ability to establish and maintain cooperative working relationships with management, coworkers, and outside contacts.
Ability to maintain strict confidentiality and comply with all applicable federal and tribal privacy laws and KIC policy (HIPAA, HITECH, etc.).
Ability to learn and apply program/agency operating policies and procedures.
Ability to manage multiple priorities and tasks concurrently and meet deadlines.
Ability to work independently as well as with teams.
KIC Competencies
Cultural Competency: To be respectful and responsive to the health beliefs, practices, and cultural and linguistic needs of KIC Tribal Members. Developing cultural competence is an evolving, dynamic process that takes time and occurs along a continuum.
Commitment: To serve Tribal Members and set a high standard for yourself in your performance; strive for results and success; convey a sense of urgency and bring issues to closure; and stay persistent despite obstacles and opposition.
Customer Service: Meet/exceed the expectations and requirements of internal and external customers; identify, understand, and monitor the needs of both internal and external customers; always talk and act with customers in mind; and recognize working colleagues as customers.
Effective Communication: Ensure important information is passed to those who need to know; convey necessary information with respect, clearly and effectively orally or in writing
Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.
Working Conditions KIC Competencies
The physical demands described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is frequently required to stand and/or sit. The employee is occasionally required to walk, sit, climb, or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and depth perception. The noise level in the work environment is usually average.
Conditions of Hire
May be required to possess and maintain a valid driver's license or capable of obtaining one, as well as be insurable by KIC’s company insurance.
KIC is a Drug-Free Workplace. All employees must adhere to KIC drug and alcohol policies and procedures to ensure a safe workplace. Employees must pass a pre-employment and subsequent random and/or for cause drug and alcohol screening to be eligible for and maintain employment.
KIC has several positions that must comply with the P.L. 101-630 Indian Child Protection and Family Violence Protection Act (ICPA); all employment offers in the "covered" classification are conditional until KIC has received a Federal criminal background check verifying eligibility to work in these programs.
This Job Description describes the essential duties and qualifications. It is not an exhaustive statement of all the job duties, responsibilities, or qualifications; management has the exclusive right to alter or add to this job description at any time without notice. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional duties as assigned.
Required Job Qualifications
Can you pass a drug test?
Are you 18 or older?
02.(a). Education - Do you have a GED or High School diploma
Do you have a pending charge or past conviction for DWI/DUI?
Do you have any pending charge(s) or past conviction(s) for possession of a controlled substance?
Has your driver's license, permit, or privilege ever been suspended or revoked?
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