Job Summary

The Financial Advocate is responsible for resolving billing and insurance concerns for all acute care centers, ambulatory surgical centers, and clinics.

Responsible for the review of the patient financial information and the communication with the patient, and/or responsible party, of any third-party reimbursement coverage and/or the portion due from the patient for healthcare services. Counselor will complete a social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs. Responsible for the collection of payment or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".

Qualifications

• Education: High School Diploma or GED, required.

• Experience: 3 years of Registration, insurance verification, financial counseling, and patient accounting experience, required. 1 year of experience in an hospital or healthcare setting, required.

• Licensure/Certification: NAHAM or HFMA certification within two years of hire, required.

• Additional skills required: Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required. Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast-paced environment. Willing to work and contribute in a team environment. Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change. Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors. Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building. Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed.

• Additional skills preferred: Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience.

Job Opening ID

59559