Supervisor-Community Services

Job Details

Job Location

MCFI Home Care Main - Milwaukee, WI

Position Type

Full Time

Education Level

4 Year Degree or Equivalent Experience

Travel Percentage

Up to 50%

Job Category

Nonprofit - Social Services

Description

Job Purpose: The Community Services Supervisor ensures optimal service is provided to clients, personal care workers, business partners and funders. The Community Services Supervisor will ensure prompt, high-quality service delivery, will compile and analyze team data, identify trends and opportunities in the community, and drive performance of a set market area. This position operates very independently and is an integral role within the Home Care Services family.

Essential Job Functions:

1. Directs exemplary customer service to clients, personal care workers, co-workers, vendors, and funders to ensure compliance with state and regulatory requirements. This is achieved through face-to-face, written and electronic communication.

2. Provides supervisory support to a team of community services providers.

3. Effectively de-escalate concerns within the team (clients, employees) by ensuring appropriate accountability, sense of urgency, communication and follow-through.

4. Lead market research efforts, competitor/stakeholder analysis, and community engagement and education efforts. Focus on education and training in both small and large groups of stakeholders.

5. Completes departmental audits that ensure billable services are accurately reported, recorded, reconciled, billed and paid.

6. Provides reporting on billing, service utilization and maximization, and employee trends to the MCFI Home Care Director, VP or designee.

7. Travel throughout the region to provide client and worker support, on-boarding, hiring, education, training and supervision.

8. Fill-in for open shifts if no other alternatives are available.

9. Collect encounter data and produce reporting as needed.

10. Manage and maintain a safe, organized and efficient business office.

11. Ensure the secure delivery of documents, both in the paper form and electronically.

12. Special projects or other duties as assigned

Qualifications

Required Technical Skills, Experience, Education, and Credentials :

1. Bachelors degree or equivalent work experience in a related field

2. Minimum of 2 years human services operations or related experience

3. Some understanding of long term care, disabilities, Medicaid, managed care and/or Medicare is preferred.

4. A valid Wisconsin driver's license, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage.

5. Access to a personal vehicle and motor vehicle record acceptable to program and/ or contractual requirements

Work Environment and Physical Requirements

The work environment and physical demands described here are representative of those that an employee may experience or must do to successfully perform the essential functions of the job:

1. Ability to work independently in a satellite office and manage all functions necessary to maintain service setting

2. Ability to occasionally travel throughout state of Wisconsin

3. Ability to lift 10-15lbs

4. Ability to work a minimum of 8 hours in a day

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

MCFI is an Equal Opportunity/Affirmative Action Employer and promotes a Drug Free Work Environment