Clinical Coordinator

Job Details

Job Location

WHCG - Milwaukee, WI

Position Type

Full Time

Job Shift

1st Shift

Description

Job Title: Clinical Coordinator

Department: Crisis Resource Center (CRC)

Union or Non-Union: Non-Union

Exempt or Non-exempt: Exempt

Workplace classification: On-site

Job Purpose: This is a professional position that is responsible for the intervention and stabilization of psychological and social needs presented by adults in psychiatric crisis. This position is a part of a community based, recovery oriented, team of people who provide prevention and intervention services to voluntary adults in psychiatric crisis at the Crisis Resource Center (CRC). It further includes responsibilities for maintaining facility and programmatic compliance with DHS 34 and DHS 83 administrative codes.

Reporting Relationships

Reports To : CRC Program Manage and the CRC Assistant Program Manager.

Direct Reports : No direct reports

Essential Job Functions:

(Reasonable Accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Provides administrative support and clinical coverage to CRC Program Manager and Crisis Director as delegated.

• Provides clinical and administrative float coverage to assist in operations of all Milwaukee area Crisis Resource Centers as delegated by Crisis Director or Program Manager.

• Facilitates partnerships with HMO’s by communicating daily to ensure financial coverage for CRC clients.

• Reports to and takes delegation from the Program Manager when on site at individual facilities.

• Assists Program Manager as delegated in the administrative and clerical functions which could include but is not limited to answering of phones, assurance of timely and thorough documentation and medical records management.

• Works to ensure that CRC is a warm, recovery-oriented milieu that replicates a home-like environment.

• Assists Senior Program Manager as delegated to schedule and coordinate menu planning and grocery/supply orders.

• Work with police, family members and other service providers to intervene in and manage the acute crisis phase of adults transported to the CRC.

• Work with the CRC Registered Nurse Clinician and CRC Peer Support Specialist to identify medical, psychological, and social needs of the adult in psychiatric crisis.

• Engage the consumer in the process of determining desired linkages to resources in the community that will assist them in stabilizing their crisis and improving the quality of their life.

• Link individual and family members with appropriate services in the community that address the underlying causes of the mental health crisis.

• Provide counseling and follow up that ensures smooth access to and procurement of services in the community until the mental health crisis is stabilized and the consumer has achieved their short-term goals.

• Facilitate group sessions.

• Assess adult individuals brought to the CRC who are in immediate psychiatric distress. Assessments will be strength based while identifying immediate psychiatric concerns as well as social factors that contribute to the mental health crisis status.

• Provide accurate documentation and maintaining consumer files as required by agency policy, government regulations and applicable local, state and federal codes.

• Participate in collaborative team meetings, which identify strategies that address ongoing consumer concerns.

• Develop and maintain positive working relationships with other service providers in the Milwaukee area.

• Collect, maintain and synthesize data that will assist in evaluating the quality of service delivery and overall program evaluation.

• Participate in collaborative team meetings designed to evaluate ongoing program operation and address team member concerns.

• Assist in various leadership roles within the team, ensuring all of the activities in the CRC are recovery oriented; assist with training of new staff and occasional facilitation of team meetings.

• Provide community education regarding crisis management and the mental health service industry.

• Perform duties as delegated under DHS 34 of the State Statutes in relation to psychiatric emergencies.

• Provide clinical supervision to staff in accord with DHS 34.

• Write consumer incident reports and ensure Director and RN each receives a copy.

• Maintain consistent oral and/or written communication with the CRC Director including regular program status reports.

• Attend and participate in in-service training, seminars and conferences as required.

• Serve as field instructor for students interning in the CRC.

• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.

• Other job-related duties may be necessary to carry out the responsibilities of the position.

Required Education, Experience, Certifications, Licensure and Credentials: (Where appropriate, education and/or experience may be substituted)

Minimum Required Education: Master's Degree is required in the field of Social Work, Counseling, or related Human Services.

Minimum Required Experience: Minimum of 3,000 hours experience working with adults with severe and frequent mental illness.

Required License – Certification – Registration : Social Work License is preferred but not required.

Knowledge – Skills – Abilities:

• Must be familiar with Microsoft Word and Excel.

• Professional workplace appearance and conduct; friendliness and courtesy to clients, coworkers, and vendors.

• Effectively communicates and develops good working relationships with co-workers.

• Reliability in reporting to work regularly and on time.

• Must possess good communication, listening, writing and organizational skills.

• Must be able to assist clients with activities of daily living, such as shopping, cleaning, and cooking.

• Experience with adults undergoing a psychiatric crisis.

• Knowledge of community resources available to consumers in the Milwaukee County area.

• Ability to communicate clearly and concisely in English and Spanish, both orally and in writing.

• Current Wisconsin Driver License, without limitations that are incompatible with duties & responsibilities, and automobile insurance with minimum limits of $50,000/$100,000 bodily injury and $10,000 property damage.

• Access to a personal vehicle is required.

• The competencies listed below identify the skills, behaviors, and values that an employee must possess in order to be successful in this position.

• Decision Making & Judgment: Makes timely, informed decisions that take into account the facts, goals, constraints, and risks.

• Providing Consultation: Partners with clients to identify and resolve complex or sensitive issues.

• Advocating Causes: Influences others to act in support of ideas, programs, or causes.

• Self-Management: Effectively manages one’s own time, priorities, and resources to achieve goals.

• Must be able to successfully convey complex directions to a diverse group of people in both writing and verbally.

• This position requires participation in reoccurring ‘on-call’ duties and flexibility in daily work schedule to adequately meet program needs, which may include evenings or weekends.

• This position is responsible for the supervision and safety of clients in a crisis setting. As such, this position must be able to observe and assist client’s activities, detect areas of danger, and distinguish when consumers who are non-communicative are in need of personal cares, assist consumers in performing tasks that require fine motor skills and converse clearly with consumers and other people in the community on a frequent basis.

Physical Requirements, Visual Acuity, and Work Conditions:

Physical Requirements : On occasion must be able to move, transport, position, push/pull and/ or lift objects and/or equipment that weighs at least up to 50 pounds at a distance of 450 feet.

Must have the ability to climb at least two flights of stairs.

Work is performed largely at the Crisis Resource Center, a fast-paced office environment, utilizing many office appliances including a personal computer.

Visual Acuity : The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Working Conditions : None: The worker is not substantially exposed to adverse environmental conditions.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities that may be inherent in this position. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time.