Description We are offering a contract to hire employment opportunity for a Customer Service Representative in Kenosha, Wisconsin. The role involves managing and processing customer orders, maintaining inventory, resolving issues, and providing superior customer service. You will be part of a dynamic team, working closely with different departments to ensure smooth operations.

Responsibilities:

• Serve as the main point of contact for order management and associated inquiries

• Assist with special projects when necessary

• Handle incoming phone calls and emails from our internal and external customers

• Facilitate accurate incoming inventory through item setup validation, purchase orders, and communication with the warehouse

• Maintain and update the client/IMS website as needed

• Generate clear, consistent communication to internal and external team members regarding the status and requirements of programs

• Process orders through bulk uploads as well as individual one-off manual orders

• Prioritize orders and/or projects, including prompt expediting of emergency requests

• Work collaboratively with Account Management, Client Services, Production, Finance, and Operations staff

• Maintain and distribute various reports as needed to ensure daily requirements are met. Requirements • Possess a minimum of two years of experience in a customer service role

• Proficient in using Salesforce.com and MS Office, specifically MS Excel

• Demonstrable skills in data entry and administrative assistance

• Excellent phone etiquette and superior customer service skills

• Experience in a role requiring administrative office duties

• Ability to multitask and manage time effectively

• Strong problem-solving skills and the ability to think quickly under pressure

• Excellent verbal and written communication skills

• Ability to work well in a team and foster a positive work environment

• Willingness to continually learn and adapt to new processes and technologies

• High school diploma or equivalent is required

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .