We are launching people to the moon and mars. If you want to be part of this amazing mission and enjoy working in a great team environment, we would love to have you as part of our team that is making history, today. It takes big ideas and determination to take NASA's vision and make it reality. That's what we do every day.

The COMET contract provides overall management and implementation of ground systems capabilities, flight hardware processing, and launch operations at NASA's Kennedy Space Center (KSC) in Florida. These tasks will support the International Space Station, Ground Systems Development and Operations, and the Space Launch System, Orion Multi-Purpose Crew Vehicle, and Launch Services programs.

The Launch Control Systems team is responsible for designing, building, and testing the software, hardware and networking systems that will be used to launch the next generation rocket for NASA. As part of the Triage team, you will be responsible for system analysis, troubleshooting and testing of the next launch control system to launch NASA astronauts into space.

The Launch Control System is a large scale, multi-user, server-based system. It is comprised of hardware, networks, firewalls, multiple operating systems, and applications. The triage team is responsible for troubleshooting problems, providing corrective action recommendations, and supporting the operational performance of the system.

The Triage team member will provide troubleshooting expertise in a server based multi-user environment called the Launch Control System (LCS). They will attempt to duplicate problems and define root causes, using product designs, code, or specifications. They will be comfortable working in all functions of a large-scale IT system, booting, memory management, loading and execution, user interface and process management. Should be familiar with interpreting Core files, log files, event monitoring, system messages and other operating parameters.

The specific tasks a Triage team member will be responsible for would include but are not limited to the items below. Triage team member is expected to have familiarity but not expertise knowledge of these items.

• Troubleshoot software and hardware issues in real-time.

• Provide short term basic guidance to users when anomalies are found.

• Collect data from the user environment.

• Analyze collected data from anomalies.

• Document anomalies.

• Communicate system status/issues to users, managers, and technical staff.

• Responsible for analyzing, understanding, and working with a variety of in-house developed and commercial software packages.

• Responsible for identification of dependencies and characteristics of software applications and hardware at all levels of the OSI model.

• Requires the ability to interpret written information and effectively communicate verbally and in writing. May be required to provide verbal status to management on occasion.

• Assess issues and determine criticality and priority.

• Identify LCS software issues, bugs or gaps needing attention.

BS degree in Software Engineering or other related discipline from an accredited college or university. Additional education may be substituted for experience.

• Must have experience troubleshooting in client/server architectures and in the integration, debugging, and troubleshooting of software implementations.

• Requires knowledge of software development and systems engineering.

• System Administration in a UNIX or Linux environment is a bonus.

• Experience in C++, Java, Perl, Python, expect, shell scripting, or XML is a bonus.

• Knowledge of SNMP protocols and the ability to utilize Wireshark is a bonus.

• Experience in Root Cause Analysis.

Essential Functions:

Physical Requirements

• Position may involve extended periods of sitting or standing.

• Physical requirements are: sitting, walking, standing, extensive use of stairs, and access to remote structures.

• Position is located on a hazardous testing facility; must be able to quickly evacuate buildings in the event of an emergency.

Work Environment

• Work will mainly be done inside, but fieldwork can be a combination of outside and inside depending on the project.

• Working at heights and in confined spaces may be required.

• Walking on uneven terrain including paved areas, gravel/rocks, and dirt/sand is required to access various locations on the facility.

• Climbing ladders and platforms will be necessary.

• All work must be completed in a safe manner in accordance with NASA and Company safety standards.

Equipment and Machines

• Computers and printers used for producing reports and schedules.

• Variety of equipment may be used.

Attendance

• Full-time regular work hours between Monday-Friday.

• Position may require occasional overtime including weekend work depending on task.

• Must be dependable and punctual.

• Shift work may be required.

Other Essential Functions

• If offered a position, proof of U.S. Citizenship or Legal Permanent Resident/Green Card holder of the United States is required.

• Must be able to accurately communicate ideas in writing and verbal communication.

• Must be able to travel to support position requirements. This may include travel to and from customer location, which may involve airline travel. In some cases, accommodations can be made for POV, if necessary.

• Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others.

• Must comply with all “drug free workplace” requirements as mandated by directives issued by the appropriate federal contracting officer and the company, which requires drug testing for use of illegal drugs by employees in sensitive positions.

• Government security clearance is not currently required but may be required in the future.

Must maintain a positive work atmosphere by behaving and communicating in a manner that fosters good relations with customers, clients, co-workers, and management.

Access to Kennedy Space Center Amenities

While doing your part to help further space exploration at Kennedy Space Center, you can enjoy many on-site amenities, such as:

• Child Development Center

• Discounted tickets to local attractions and theme parks

• Credit Union

• Fitness Center

• Barbershop

• NASA Exchanges

Flexible Schedule and Telework

At Amentum, we value your time and commitment. Here at Kennedy Space Center, we offer partial telework options and flexible work schedules for many of our positions. The ability to utilize a flex schedule or telework will depend on your department’s demands and needs.