SUMMARY

Answers questions and records employee enrollment in benefit programs by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

ELIGIBILITY

Distributes information on and explains benefits programs such as retirement, pension, health and life to participants and dependents.

Investigates and resolves questions regarding delivery and payment for services by contacting health care professionals and other service providers, benefit plan providers, and participants.

Verifies, completes and processes benefit enrollment cards, I.D. cards and benefit summaries.

Produces reports of benefit eligibility, contributions, and related discrepancies

GENERAL CLERICAL

Performs data entry of hours and contributions reported by participating employers and reconciliation of reports.

Enters benefit-related data into computerized benefit system.

Maintains files of enrollment forms and other documentation.

Calculates amount of participants' paycheck deductions for benefits and resolves discrepancies.

Sends enrollment information to benefit plan providers and other participants.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Incumbent must have systems aptitude to develop a thorough knowledge of the claims and inquiry processing system, related payment policies and medical terminology.

EDUCATION and/or EXPERIENCE

High School or GED with one year related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of organization. Bilingual/bi-literate ability in English and Spanish is required.

MATHEMATICAL SKILLS

Ability to utilize basic mathematical concepts such as addition, subtraction, multiplication, division, calculate percentages and fractions is required.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None required.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

WAGE

$18-$22 per hour DOE