Description We are offering a long-term contract employment opportunity in the Information Technology industry, located in KANSAS CITY, Missouri. The role of a Tier 1 Technical Support | Helpdesk is crucial to our team. Your primary function will be to provide first-line technical support to our customers, handling a variety of issues from password resets to network troubleshooting.

Responsibilities:

• Accurately and efficiently process customer inquiries and issues through JIRA Service Management (Atlassian) Ticketing system.

• Provide Tier 1 technical support, including basic troubleshooting, hardware troubleshooting, and network troubleshooting.

• Handle password reset requests and resolve printing issues.

• Provide support for MS Office Suite and MS Office 365 applications.

• Conduct general Windows troubleshooting and manage Windows updates.

• Use Active Directory and Configuration Management skills to maintain accurate customer credit records.

• Assist in monitoring customer accounts and taking appropriate action when necessary.

• Provide technical support and apply your knowledge of basic network troubleshooting.

• Handle printer hardware and printer problems to ensure smooth operations.

• Troubleshoot and triage network connectivity issues using provided documentation. Requirements • Possess a minimum of 2 years of experience in a Tier 1 Technical Support or Helpdesk role

• Skilled in operating Active Directory and Configuration Management

• Ability to provide top-notch technical support to clients

• Experience in Tier 1 Support

• Proficient in basic and advanced network troubleshooting

• Familiarity with password reset protocols and processes

• Experience with printer hardware and resolving printer problems

• Proficiency in MS Office Suite and MS Office 365

• Proven track record of efficient problem-solving and hardware troubleshooting

• Excellent communication skills, both verbal and written

• Ability to work independently and as part of a team

• Strong customer service skills and a professional demeanor

• Demonstrated ability to learn and adapt to new technologies quickly. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .