Summary Description

We are currently looking for aSenior Origination Support Specialist (OSS)to join our Home Loan Operations team.

TheSenior OSSwill provide top-producing loan originators administrative support throughout the loan process and provide the best customer service possible to internal and external customers.

This position will work @remote, fully from home but will require in office time for training. At this time, nbkc employees must live in Missouri or Kansas.

Interested in learning more?

Check out more details below.

What youll do

• Extensive customer communication; including but not limited to providing document need lists and status updates, respond to questions, send thank yous, and request completion of review.
• Ensure customers receive and review all documents; including the disclosure package and/or Prelim CDs.
• Set up pre-approval files for Loan Officer (LO); including, pulling credit, converting and dropping documents, calculating income and verifying paystubs, research and enter insurance and taxes, run automated underwriting systems, review credit and notify LO of any issues, submit for Pre-approval and email LO a loan summary.
• Review Underwriting conditions for LO.
• Run automated underwriting system.
• Effective communication with all mortgage departments to move the file to closing.
• Pipeline management and notifications for LO.
• Realtor communication to include requesting necessary documents, corrections to the contract, coordinating closing dates and times, and sending a thank you with the request to complete a Zillow review.
• Assists LO with administrative support throughout the entire process of the lead until it becomes a closed loan.
• Follows all applicable laws and regulations.
• Performs other duties and projects as assigned.

What youll bring

• High school diploma or GED required
• 1+ years of Mortgage industry experience preferred
• Excellent computer skills and strong knowledge of Microsoft Office applications.

Bonus Points

• Encompass experience strongly preferred.
• Excellent written and oral communication
• Strong attention to detail
• Sound judgment and decision-making abilities
• Ability to organize, prioritize and meet deadlines

Our Hiring Process

After we review your application and feel youre a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes thats a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

What youll love about us:

Benefits and Perks:

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO - we got you covered!)
• Enjoy 4 weeks of paid time off, 11 paid holidays, Birthday PTO, and 8 paid volunteer hours per year
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now thats a sweet deal!
• Spend time bonding with your family with paid parental leave options
• Care for your whole person with access to our EAP and behavioral health advocates
• Take advantage of our wellness programs which include a wellness reimbursement account and an on-site gym facility.
• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (Thats serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

About nbkc:

nbkc isnt your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes wh keep it going. Thats why we make sure youre supported and encouraged along the way. Youll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things youll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

nbkc has been proud to be recognized as one of Kansas Citys Best Places to Work for 5+ years by the Kansas City Business Journal. Were pretty proud to work here and we know you will be too!

Join us to find out!

nbkc bank is an Equal Opportunity-Affirmative Action Employer - Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation

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