JOB SUMMARY

Interact with rental customers to ensure customers have received the service and equipment that were ordered, as well as all necessary invoices, purchase orders. Primary rental customer contact for new rental customers as it relates to accounts receivable.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages new rental customers and maintains relationship with the Accounts Payable department at each new rental customer

• Placing and receiving a large volume of phone calls to assigned customers

• Performs weekly review of outstanding invoice listing in order to coordinate with the customer’s Accounts Payable department to ensure that invoices coming due in the near future are scheduled to be paid by the customer

• Perform follow-up work on past due invoices and provide customers with the documentation required to ensure timely payment

• Motivate customers to pay past due balances by building customer relationships

• Performs regular review of open invoices on each customer’s account and makes daily check-in calls with the customers

• Providing EVP - Rentals with accurate, timely status updates on each of their respective customer accounts with weekly and/or daily interactions as well as providing updated accounts information.

• Assessing potential delinquent accounts and escalating to management accordingly

• Specialist must continue to be up to date with accounting/finance systems and any changes in AR process (SOX compliance, etc.)

• Perform documentation review to initiate settlement processes with customers.

• Works with internal departments to resolve customer discrepancies and disputes

• Provide quality customer service both internally and externally

• Keep account DSO’s to a minimum

• Represent department & the organization favorably and in accordance with company standards

• Any other duties related to Rental Customer Care Specialist that may be assigned.

REQUIRED SKILLS AND QUALIFICATIONS:

• Exhibit strong analytical, technical, and research skills with attention to detail.

• Effective time management and prioritization of tasks is required.

• Ability to resolve conflict with strong negotiation skills and build good customer relationships.

• Ability to prioritize high volume workload while working independently.

• Timely interpersonal communication with management & co-workers.

• Ability to organize job responsibilities (multi-task) and manage 3rd party effectively.

• Excellent communication skills (written and verbal). Customer Service focused.

• Interpersonal skills and the ability to work well with both internal and external customers.

• 10 key calculator and key entry (computer/typing) by touch.

• Goal oriented.

• Acts in a professional manner, deploys diplomacy in all situations, and possesses ability to work with customers when representing CTOS.

• High School Diploma

• Knowledge of Windows-based office applications (i.e.; Word, Excel – Intermediate level preferred)

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit for lengthy periods of time. The employee frequently is required to walk, climb stairs; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand. The employee is occasionally required to move about the facility.

BENEFITS

• 401(k) with Employer Match

• Competitive Health Care

• Dental, Vision, and Life Insurance

• Paid Vacation, Sick and Holidays

• STD/ LTD

• Partner Discounts

• Investment in Employee Development

Equal Employment Opportunity Employer

Custom Truck One Source provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.