The Company:

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties. For more than four decades, communities have counted on FirstService Residential for their Missouri property management needs.

Job Overview:

The Receptionist is responsible for providing exceptional customer service, keeping the front reception desk and area clean, answering phones, greeting walk-in customers, processing incoming mail and returned mail, answering fundamental questions related to our homeowners’ associations, following all written processes, ordering and stocking supplies and assisting Client Services with projects

Your Responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Answer phones, greet & assist residents and vendors, and coordinate all activities at the front reception desk
• Process daily mail distribution in a timely manner using written process
• Learn and manage the phone system and out of office messages
• Keep reception & all office meeting rooms clean and free of clutter
• Answer fundamental questions from homeowners, residents, and vendors
• Process and accept packages and parcels using written processes
• Update phone message when the office is impacted by weather, emergencies, holidays, etc.
• Accept & distribute all payments received in-person
• Process returned mail using written process
• Manage and order office supplies and requests according to checklists
• Manage stocking the refrigerators and snack areas throughout the office
• Daily stocking of refrigerator items for President
• Oversee cleanliness of common area space daily to ensure all food is picked up and put away each day and the dishwasher is started on Friday at the close of business
• Initiate monthly refrigerator cleaning
• Create welcome signs as needed and requested for business meetings and greetings
• Assist CSS & RSS with other projects as requested.
• Complete other duties as assigned.

Additional Responsibilities:

• Answer or forward phone calls within 24 hours
• Adhere to work schedule as designated by supervisor and communicate in advance any needed variations to schedule for approval
• Practice and adhere to FirstService Residential Global Service Standards
• Make eye contact, smile, stand acknowledge, and offer an authentic greeting to all customers.
• Conduct business at all time with the highest standards of personal, professional and ethical conduct
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
• Ensure all safety precautions are followed while performing the work
• Perform any range of special projects, tasks and other related duties as assigned

Skills and Qualifications:

• High school diploma
• Minimum two years of receptionist experience
• Some college and/or job-related education preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Exceptional written and verbal communication skills
• Excellent spelling and proof reading abilities
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure and within set deadlines
• Handle change in a positive manner
• Open to constructive criticism
• Reliable and discrete
• Well-versed in computer software programs
• Resourceful, innovative, positive, confidence
• Display problem solving skills
• Desire to be curious

Tools and Equipment Used:

• Computer (MS Office, FSR Connect, Zendesk) Teams, Smartsheet
• Telephone/Cell Phone
• Copy/Scanner/Fax Machine/Postage Machine/Shredder
• Laminator
• Label Maker

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Handle, finger, grasp and lift objects and packages
• Reach with hands and arms
• Complete all required forms
• Ability to listen and focus for long periods of time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability to lift up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours will occur, including evenings, holidays, and some weekends. Schedule is subject to change based on business needs.

Travel:

Local travel to work assignments in the Kansas City Metropolitan area. May require meetings at other FirstService Residential offices in Canada and US.

What We Offer:

As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Compensation: $16.00 - $18.00 per hour

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.