Job Description:

The National Association of Insurance Commissioners (NAIC) has an exciting opportunity for a Manager, Quality Assurance. The Manager, Quality Assurance position is focused on leading a team in developing, supporting, and maintaining department products and services, while managing operational plans and monitoring costs.

*This position is based out of the NAIC’s Kansas City, MO office. This is a full-time hybrid-remote position, in a positive and flexible environment. Residency within 100 miles of the Kansas City, Missouri office is required, along with in-office work as scheduled. *

Key Responsibilities

• Provide software quality assurance, focusing on a significant product area or combination of products.

• Identify and address underlying and long-term member and customer needs by enhancing service delivery systems and processes.

• Serve in a leadership role to create the infrastructure, culture, organization, and strategy for the assigned function.

• Establish and execute plans to accomplish goals of the organization, division, and department by establishing individual goals and providing input into department goals.

• Exercise judgment and interpret and analyze data and relevant factors to resolve problems and help define procedures and policies.

Management Responsibilities

• Directly manage Software Quality Assurance professionals and ensure their success and productivity within their teams.

• Attract, develop, and retain staff, provide career counseling and personal development for direct reports, and evaluate performance and team input.

Education, Certifications, Licenses, & Experience

Typically has a Bachelor's degree with 5 - 8 years of relevant experience, including direct management experience, or equivalent combination of education and experience.

Systems & Technology Requirements

• Microsoft 365, including Word, Excel, SharePoint, PowerPoint, Outlook, Jira and Slack.

• Experience with Software Development Life Cycle (SDLC).

• Experience with Agile methodologies.

• Experience in test automation is preferred.

• Experience with testing frameworks, test automation architecture, and tooling options is preferred.

Travel Requirements

Must be able and willing to travel to locations throughout the United States and with such frequency as necessary to meet the needs of this position and the Association.

Compensation

Salary range is $105,150 - $125,000, commensurate with experience and education.

Interested in learning more about the amazing benefits the NAIC offers? Visit our Benefits (http://content.naic.org/about/benefits) page for more information.

The NAIC is proud to be an Equal Opportunity Employer

Applicants for all positions are considered without regard to age, race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital status, pregnancy, genetic information, military or veteran status, disability, or any other basis protected by applicable law.

LEARN MORE ABOUT THE NAIC

Company Overview

The National Association of Insurance Commissioners (NAIC) is a member-focused, non-profit Association supporting state insurance commissioners, and their departments, to effectively regulate the insurance industry and protect consumers. Headquartered in Kansas City, New York, and Washington DC, our 150-year-old Association offers the coordination of expertise in policy and regulation among state departments, data and technology, financial regulatory support, training and education, and resources for ongoing collaboration among the states and jurisdictions.

Diversity Statement

Our member-driven Association supports the dynamic and diverse needs of state regulatory agencies and the consumers of insurance products and services. Through our ongoing commitment to Diversity, Equity, and Inclusion, we believe our employees provide a wide range of experience and expertise to generate better ideas and solve complex problems consumers and our members face as insurance products and regulations evolve over time.

Guiding Principles

• We put customers first

• We are committed to continuous improvement

• We succeed by working together

• We do what it takes to get the job done

• We communicate often

• We treat colleagues with respect and honesty