Description

HALLMARK – Because Connecting With Each Other Has Never Been More Important

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand (https://www.hallmark.com/) . It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

What we do and how we do it

The Hallmark Visitors Center (HVC) is a free exhibit space that shares the story of the Hallmark company. Kaleidoscope is a free art-making space for kids. The two sites represent and share Hallmark’s passion for enriching people’s lives by helping them connect, communicate, and create.

The HVC/Kaleidoscope Visitor Services Coordinator is responsible for accurately managing all aspects of the reservations process for both sites. This position is the primary point-of-contact for guest communications online, over the phone, and in person. As such, the Visitor Services Coordinator supports front-desk operations for both sites. As part of the team that ensures positive, memorable guest experiences, the Visitor Services Coordinator is also key in supporting events, receptions, special on-site and off-site programs, and volunteer activities, for both sites. Work is performed both back-of-house in an office environment and front-of-house in public exhibit and reception spaces.

Located at Hallmark’s Headquarters in Crown Center, both sites are regularly open Tuesday – Saturday (as well as Sundays during the Christmas season), welcoming thousands of visitors annually: families, tourists, school and community groups, employee groups, business partners and affiliates, and Hallmark fans and customers.

The HVC/Kaleidoscope Visitor Services Coordinator is a Tuesday – Saturday position. Additional expected workdays include days surrounding holidays when Hallmark’s corporate offices may be closed, occasional Mondays for trainings, and/or Sundays and evenings for special or seasonal programs and events.

In this role you will

Accurately manage the reservations process for both sites:

• Primary point-person for consistently (daily) responding to guest inquiries via phone, email, and website, and for directing inquiries appropriately.

• Handle reservation requests, changes, and cancellations for groups in the online database via phone and/or email.

• Create and distribute daily reservations schedules and monthly attendance reports to ensure clear communication among the HVC/K team.

• Track visitation data to improve reservations management and to determine projected attendance for setting seasonal scheduling.

• Efficiently works with Kaleidoscope Supervisor to ensure best practices for utilizing and maintaining online database for accomplishing these responsibilities.

Demonstrate outstanding visitor service and guest interactions:

• Greet guests, scan reservation tickets, and handle other visitor-service related tasks when working at HVC and Kaleidoscope front desks.

• Interact with visitors and acts as a facilitator for program activities when in the Kaleidoscope studio. Assist with studio set-up and clean-up before and after art-making sessions.

• Support visitor service-related activities, including greeting and welcoming guests, assisting with special events and receptions, hosting groups, and other tasks, as requested.

• Collaborate with the Kaleidoscope Experience Supervisor and other team members on volunteer activities, outreach, and programming.

• Maintain a positive and friendly attitude and exemplify Hallmark’s high standard of ethics and caring in all guest interactions.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. A cover letter stating how your experience aligns with this role is appreciated. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

Basic Qualifications:

The following is required to be considered for this role:

• High School Diploma or GED or equivalent required.

• Minimum experience of one year working in a public-facing role, such as customer service, hospitality, or a museum, cultural, or educational setting.

• Demonstrated technology skills: Must be proficient in database management systems and Microsoft Suite (Word, Excel, Teams).

• Able to walk/stand for 90 minutes at a time and occasionally lift boxes weighing up to 25 lbs.

Preferred Qualifications:

Your application will stand out if you have:

• College degree preferred.

• Strong communication skills, both oral and written.

• Strong organizational skills. Ability to complete tasks with a high degree of accuracy and professionalism.

• Ability to work independently and as part of a team and move between the two with ease.

Additional Details:

• This is a Tuesday – Saturday position. Additional expected workdays include days surrounding holidays when Hallmark’s corporate offices may be closed, occasional Mondays for trainings, and/or Sundays and evenings for special or seasonal programs and events.

• This is an on-site, in-person position at the Hallmark Visitors Center, located at Hallmark’s Headquarters in the Crown Center area in downtown Kansas City.

• Relocation is not provided.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)