Datacenter Facilities & Equipment Specialist II

Who is Epsilon:

Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:

In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:

You will be working onsite at our USDA DISC’s Kansas City, MO location.

Our Customer’s Mission :

The USDA Digital Infrastructure Services Center (DISC) operates 24/7/365 to provide comprehensive on premises and cloud-based hosting services, including Disaster Recovery, security, and professional support services and operations to approximately 35 federal organizations. The USDA and other Federal partners depend upon DISC’s highly complex and interconnected technology infrastructure to conduct their operations. To better support this mission, DISC is modernizing their technology by transitioning to a continuous integration, deployment, and code-based organization.

An average day:

As a Datacenter Facilities & Equipment Specialist II, you will engage in customer communication about ongoing and upcoming projects as well as perform any device set-up, installs, or decommissions, including completing all necessary documentation and providing status and completion updates. You will also perform cabling tasks as needed, running both copper and fiber connections throughout the Datacenter. Additionally, as necessary, you will escort vendors and customers for required work and site visits. You will also perform troubleshooting tasks to remediate issues within the datacenter and provide timely and accurate updates on issues and resolution. In this position you will:

• Provide onsite 24x7/365 rotation coverage and incident response for data center facilities services.

• Expertise in modern datacenter facilities operations to include environmental controls, security, safety systems, power, backup power systems, and smart building decision systems.

• Support performing monthly maintenance on generators with training.

• Conduct or oversee work on datacenter infrastructure systems.

• Perform facilities inspections of datacenter infrastructure systems.

• Clean areas around electrical systems.

• Provide onsite 24x7/365 rotation coverage and incident response for data center equipment services.

• Support in receiving, removing, shipping, cabling, installing, replacing, and maintaining, IT equipment.

• Support escorting vendors performing needed maintenance.

• Familiarity with Web Control infrastructure monitoring software.

• Ability to coordinate, communicate with engineers, and replace IT components in systems as needed.

• Support determining system and rack level electrical power requirements, hardware placement, installation, move, replacement, and removal activities.

• Able to create, inventory, and maintain documentation for IT hardware and infrastructure systems.

• Monitor and ensure adherence to appearance and safety standards.

• Participate in Agile project management and a DevSecOps culture as required.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C) , Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.

• 1-3 years of experience

• Able to follow instructions, stay on task, and requires little supervision once trained in documented processes.

• Must be able to lift to 70lbs. This position requires physical work as described below in the Physical and Mental requirements section.

• Strong written and oral communication skills in the English language. All contractor employees must be able to read, write, speak, and understand English.

• Exceptional customer service skills.

• Strong time-management and prioritization skills.

• Ability to communicate applicable technical subject matter to management and others.

• DISC follows the IT Infrastructure Library (ITIL) service operation best practices.

• ITIL v4 foundation knowledge.

• Ability to apply and provide feedback on service operation model and practices.

Other Requirements:

• Must be able to pass federal background investigation and obtain a Public Trust

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.

www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com .

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